On August 30, 2025, I rented a car from the Hertz (Thrifty) office in Mytilene city center with reservation number 623168999. At the time of pickup, I was offered insurance options, but I declined and chose to pay a deposit instead. The staff never mentioned that the vehicle was “brand new” — in fact, the car already had over 3,000 km on it.
During the rental, a very small mark appeared on the rear left bumper. I showed this damage to the staff at drop-off and asked for the cost to be deducted from my deposit. Instead, the Hertz employee claimed the vehicle was “brand new” and said the cost would not be deducted from the deposit. They demanded €1,029.60 in total (the €850 deposit plus additional taxes and accident fees) and charged this full amount to my credit card.
When I asked to escalate the issue to a higher authority, I was refused. I was even told that if I did not pay, the police would be called and I could be prevented from leaving the country. Despite repeatedly pointing out that the fee was excessive for such a minimal scratch, none of my objections were considered. I also requested an official repair invoice, but was told it would not be provided.
I have already sent an email to Hertz Greece customer relations, but after a week, I still have not received any response.
I find it unacceptable to be charged more than my deposit amount for a tiny scratch, especially without being provided with a repair invoice. I request that all charges beyond the €850 deposit plus applicable tax be refunded immediately.
We rented a car from Hertz at Orly Airport, France, and returned it on time as required on August 3, 2024. However, as of December 31, 2024, my €1350 deposit still hasn’t been refunded. I contacted Hertz multiple times via email, and they responded only once or twice, blaming the bank and claiming ...
I regret renting a car from Hertz for my trip abroad. The requested fees are exorbitant. To start off, I chose to go with the suggested damage insurance when making my reservation and made the payment accordingly. Upon returning the car, a minor scratch measuring 3 cm on the rear bumper caught their...
On August 18, 2025, I rented a Citroën C5 Aircross from the Hertz office at Stuttgart Airport in Germany. When returning the car, a small scratch appeared on the plastic part of the vehicle. We completed an accident report and informed the Hertz staff at drop-off. They told us there was no problem a...
I had a very frustrating experience with Hertz in Pristina when I rented a car from them. First, they gave me the car with a tank filled for 480 km. When I returned it with 530 km worth of fuel—more than they gave me—they refused to accept it as full and charged me an extra €10 for fuel. That was th...
On December 5, 2024, I rented a car from Carwiz at the Macedonia Airport branch. I returned the vehicle on December 16, 2024, with no major issues. However, upon inspection, the staff pointed out superficial scratches on the bumper, which I believe occurred just before returning the car. I hadn't no...
