I rented a car from Hertz in Kuwait, clearly advertised as “all-inclusive” at a daily rate of ₺1,057. However, when I went to pick up the car, I was blindsided by unexpected demands and hidden costs.
First, they asked for a 12,500 KWD insurance deposit, which was never mentioned during the booking process. This completely contradicts their claim that everything was included in the rental price. The surprise fees didn’t stop there.
They also told me that my Turkish driver's license wasn’t valid in Kuwait and insisted I obtain an international driving permit, which cost me an additional $107. I complied because I didn’t want to lose my reservation. Later, I found out that Turkish licenses are, in fact, accepted in Kuwait—so I was misled into paying for something I didn’t even need.
This experience was both frustrating and financially damaging. The lack of transparency and the false information provided at pickup completely undermined my trust in the Hertz brand.
Hertz, I demand a refund for the unnecessary international license fee and an explanation for why the insurance deposit wasn’t disclosed upfront. If you promote “all-inclusive,” then stand by it—don’t mislead and upcharge travelers at the counter.
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