I have been repeatedly billed by ShortMax despite cancelling my subscription in the way they instructed. On 23 May I can...celled through the App Store as directed in their instructions and, in addition, I went onto the ShortMax website and cancelled there as well. Even though I completed the cancellat
Some time ago I subscribed to the “Dramas” service of Shortmax Innovations, with a weekly payment. Three months ago I ca...ncelled the subscription directly in the app, following the steps indicated there, and since then the membership appears as cancelled in the “Manage membership” section. However, d
I use the ShortMax app and I am having a problem with the series “The Billionaire Who Didn’t Know He Was Dad”. The app w...ill not let me go past episode 30, even though there are 41 episodes available for this series. This problem started on 19 September 2026 and is still continuing. I would like this
I have been a Shortmax subscription user and in December 2025 I contacted the company by email to cancel my subscription.... Despite clearly requesting cancellation several times, Shortmax has continued to charge my card and has ignored my cancellation attempts. After my first cancellation request, a t
I had a subscription with Sweetmax that I cancelled via your website, but despite this, I am still being charged every m...onth. The problem started on 7 July and has continued until now. Even though I cancelled my subscription through the Sweetmax website, monthly fees of 12,78€ have been taken from m
I am being repeatedly charged by Sweetmax for a renewal that I do not want and never agreed to as a recurring subscripti...on. I originally believed this was a one-time payment for an app, and I no longer even have the app on my phone, yet the charges continue. Since the end of July there have already
I have noticed that I am being charged weekly by a company called Sweetmax, with no clear subscription or contract that ...I can find or cancel. The first withdrawal was on Monday, and a second one followed on Friday. In my bank app, these appear as card payments to “Sweetmax” for around €26 each (for
I had previously unsubscribed from an app service provided by Shortmax Innovations around six months ago, yet today I wa...s charged again without my consent. On today’s date, a deduction of 19.90 SGD was made from my account, and in the transaction record this appears as a payment to “Shortmax Innovat
I am a VIP subscriber on the Shortmax app and I started a one-week VIP subscription for 19.99 in order to read the story... titled “My Mate Sold Our Daughter to a Monster.” Despite this, the app will not allow me to continue reading after episode 20. I first noticed this problem on August 11. Since the
I had an active subscription to Weekly Pass Pro on my iPhone, but I decided to unsubscribe because it started causing bi...lling issues with my other apps. After cancelling the subscription, my phone began showing a constant error saying there is “a billing problem with a previous purchase,” and this p
I am a user of the Short Max Innovation application through the Apple App Store. I have an active monthly subscription p...urchased via the App Store, yet my card keeps being charged for a separate weekly subscription of 19.99 that I never knowingly signed up for and that I cannot see or manage in my A
I have a ShortMax subscription that is valid until 17/06/2027, which I believe cost around 200 USD for the year, and I a...m using the service in Australia. For at least the last couple of days I have not been able to watch many of the movies I want. Whenever I try to play these movies, I get the messa
I am being charged for a ShortMax subscription through your website, but there is no clear way to cancel it. When I log ...in and check my account, I cannot find any option or page where I can manage or cancel my subscription. I noticed this problem on 03/08/2026 and I am concerned that I will continue
I use the Shortmax Android phone app and for the last two days I have been getting the error code 20013 when I try to wa...tch two specific contents. The rest of the contents play normally, but these two never start and always show the same 20013 error. Since the app does not allow screenshots, I canno
I am a Canadian customer and I had a weekly subscription with ShortMax Innovations for viewing content on ReelShort. I c...ancelled this weekly subscription on April 6, yet the company has continued to charge my card every week since then. Despite the cancellation, my CIBC Visa card is still being bill
I recently discovered a series of unauthorized charges from a company called ShortMax Innovation, supposedly for a movie...-watching service that I never knowingly subscribed to or used. The charges are each in the amount of $9.99 and appear as "SHORTMAX INNOVATIONS FTM" on my bank statement. These pay
I subscribed today to the Shortmax “Unlimited Weekly Pass Pro” in Singapore, but I am unable to unlock other episodes ev...en though the subscription went through. When I try to access them, an error appears saying that an account with my nickname and Facebook has already purchased the pass. In additio
I am writing regarding unauthorized mobile content charges made by Shortmax through my MTN Nigeria line. On 13/07/2026 I... received a charge of 4,163.33 NGN for a web transaction shown as “SHORTMAX INNOVATIONS CORONA” and on 20/07/2026 another similar charge was made. These deductions were taken from
I had a subscription with Short Max Innovation, which I cancelled on Tuesday, July 7. Despite this cancellation, I was c...harged twice after that date, on July 8 and July 10, for 19.99 dollars each. Both of these payments appear on my OnePay bank card statement as 19.99 dollar transactions to Shortmax
I have been trying to cancel my Shortmax subscription but keep getting charged 19.99 USD per week through Google Play on... my bank card. These unwanted charges started at the beginning of May and the most recent 19.99 payment was taken yesterday. I cannot find any active Shortmax subscription in my Go
I have a weekly Shortmax membership on my iPhone, but for the past two weeks I have not been able to use the service at ...all. The app will not load or play any videos, so I cannot watch anything despite having an active subscription. To try to solve the problem on my side, I have already re-downloade
For the past two months, I have been charged for ShortMax subscriptions through the app store, including charges from Sh...ortMax and ShortMax Innovation Inc. These subscriptions have now totaled around 200, and I did not intend for these charges to continue in this way. I have already cancelled all su
I am a Shortmax subscription app user in New York, US, and I have been trying to cancel my subscription since June 15. W...hen I enter the app and follow the relevant menus, there is no button or option available to cancel the subscription, so I am unable to terminate the service through the app as exp
I have been incorrectly charged by Shortmax despite wanting to cancel my subscription, and I am requesting a full refund... of the unauthorized payments to my bank account. The first charge was made on April 15 of this year, and the last charge was made yesterday. In total, 119.94 has been taken from m
