My Happn location is wrong and shows another area, how do I correct it?

If your Happn location is wrong and shows another area;

Check your phone location settings first;

• Go to Phone Settings → Location
• Make sure:
– Location is ON
– GPS accuracy is set to “High accuracy”
– Happn has permission set to “Allow all the time” (or “While using”)
• Turn Location OFF and ON again

Disable VPN or mock location apps;

• Turn off any VPN
• Disable fake GPS or mock location apps
• Restart your phone

Check app permissions;

• Settings → Apps → Happn → Permissions
• Ensure:
– Location is enabled
– Background location access is allowed

Update the app;

• Go to App Store / Google Play
• Install latest Happn version
• Restart the app

Force refresh location;

• Move to an open outdoor area
• Turn airplane mode ON for 30 seconds
• Turn it OFF and reopen Happn

Reinstall the app if needed;

• Delete Happn
• Restart device
• Reinstall from official store
• Log in again

Contact Happn Support if issue continues;

• Provide:
– Username/email
– Screenshot of wrong location
– Device model
– OS version
• Ask them to refresh or reset your location data

If unresolved or affecting your matches significantly, consider filing a complaint on Xolvie to pursue a resolution.