Happn crashes whenever I open messages, what steps can solve this?

If Happn crashes whenever you open messages and you want to fix it;

Check for app updates first;

• Go to App Store / Google Play
• Search “Happn”
• Install the latest version
• Restart your phone

Clear cache (Android only);

• Settings → Apps → Happn → Storage
• Tap “Clear Cache”
• Reopen the app

Force close and reopen;

• Settings → Apps → Happn
• Tap “Force Stop”
• Open the app again

Check storage space;

• Go to Phone Settings → Storage
• Make sure you have free space available
• Delete unused apps/files if storage is full

Disable VPN or unstable connection;

• Turn off VPN
• Switch between WiFi and mobile data
• Ensure stable internet

Reinstall the app;

• Delete Happn
• Restart your device
• Reinstall from official store
• Log back in

Check OS updates;

• Go to Settings → Software Update
• Install latest system update

Test messages on another device (if possible);

• Log in from a different phone
• Check if messages open normally

Contact Happn Support if issue continues;

• Provide:
– Username/email
– Device model
– OS version
– App version
– Screenshot or screen recording of crash

If unresolved, consider filing a complaint on Xolvie to pursue a resolution.