For about a month, I have been trying to purchase tickets and make a reservation for the Van Gogh Museum through GetYour...Guide, but I have been unable to complete the transaction. At the payment stage, I consistently receive an error message that says, “Sorry, something went wrong.” During this time
Today, between 10:00 and 11:00, I purchased a ticket for the Accademia Gallery through GetYourGuide. My payment of 165.6...7 PLN was completed successfully, and I have the payment slip showing the date, time, merchant number, and transaction reference. However, my reservation never appeared in the sys
On August 13, 2025, I made a reservation through GetYourGuide for skip-the-line entry to Hagia Sophia, paying €58 (Reser...vation No: 1694668). I purchased the online ticket specifically to avoid waiting in line and to enter more easily. However, after the payment, the confirmation email stated that I
Today, I purchased a Lindos sightseeing tour through GetYourGuide. The designated meeting point was listed as the “Bank ...of Greece,” and I arrived there before the scheduled meeting time. However, the tour bus passed by without picking me up. I tried to contact the organizers by phone, but I could n
While in Phuket, we searched for tours on GetYourGuide and booked what appeared to be an affordable tour for two people.... However, we later realized that the tour we booked was not in Phuket, but in a different region called Chiang Mai. Because we are foreigners, we did not fully understand this at t
I purchased a full-day Slovenia Lake Bled tour through Get Your Guide under reservation number GYG997VXN6MA for April 7,... 2025. I made this purchase on March 13, 2025, and paid for it in full. Just a few hours before the tour, they sent me an email saying that my reservation had been canceled due to
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit c...ard, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can
I purchased Global Village Dubai entry tickets through GetYourGuide for October 26, 2024. However, when we arrived at th...e entrance, security refused to let us in, saying the QR codes provided were not valid tickets. As a result, I had no choice but to buy three new tickets on the spot for 874₺, eve
I have tried multiple times to purchase a museum entry ticket through GetYourGuide, but I keep encountering the same pay...ment error. No matter how many times I attempt the transaction, it simply won’t go through. I have tested different variations—using Latin characters, removing Turkish characters,
