On August 13, 2025, I made a reservation through GetYourGuide for skip-the-line entry to Hagia Sophia, paying €58 (Reservation No: 1694668). I purchased the online ticket specifically to avoid waiting in line and to enter more easily. However, after the payment, the confirmation email stated that I needed to go to a ticket office to collect my ticket. This requirement was not disclosed at any point during the purchase process.
In order to get to the ticket office, I had to search for the GetYourGuide ticket office in extreme heat. There was no clear location information or proper directions, and no one in the area knew where the office was. I spent around 40 minutes searching and was only able to find the office with the help of the police. After that, I had to return to Hagia Sophia to enter. If I had simply waited in line at the entrance, I could have entered much faster and at a lower cost. Instead, I lost significant time and was physically uncomfortable due to the heat.
The entire purpose of buying an online ticket is to have fast and hassle-free entry, yet I was forced to go through extra effort just to obtain a physical ticket. In this situation, GetYourGuide did not provide any added value; on the contrary, I was put at a disadvantage. I am requesting a refund or a compensatory solution for this experience.
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...
On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellatio...
Today, between 10:00 and 11:00, I purchased a ticket for the Accademia Gallery through GetYourGuide. My payment of 165.67 PLN was completed successfully, and I have the payment slip showing the date, time, merchant number, and transaction reference. However, my reservation never appeared in the sys...
On Friday, October 10, 2025, we experienced a serious issue with the Transylvania Castle tour we purchased through GetYourGuide. The tour bus was scheduled to arrive at 9:15 AM, and my spouse and I were already at the designated meeting point—Regina Elisabeta Boulevard No. 7—by 8:35 AM. Our reservat...
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on...
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