GetYourGuide Charged Me but Didn’t Send My Ticket—No Reservation Number

I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket?

I paid for a service but received nothing in return, and to make things worse, I can’t reach any customer support representative. There is no way to check my booking status or get assistance. This is completely unacceptable! I have attached my payment receipt as proof, and since I cannot access my booking, I demand a full refund immediately. GetYourGuide, fix this now and return my money!