I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket?
I paid for a service but received nothing in return, and to make things worse, I can’t reach any customer support representative. There is no way to check my booking status or get assistance. This is completely unacceptable! I have attached my payment receipt as proof, and since I cannot access my booking, I demand a full refund immediately. GetYourGuide, fix this now and return my money!
I sold a tour through GetYourGuide, and even though my invoice was issued at the end of the month, I still haven’t received my payment. The payout approval was never given, and I have been waiting with no updates. I have tried reaching out via email multiple times, but GetYourGuide does not respond...
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...
I booked a day tour in Amsterdam through GetYourGuide, and it turned out to be a huge mistake! I arrived at the meeting point on time at 9:00 AM and waited, but no one was there. I called twice, but no one answered. At 9:10 AM, I asked two different tour groups, and they told me the guide had alread...
I registered my business as a supplier on GetYourGuide over a year ago, yet my profile is still not approved. Despite having no missing documents, my business remains inactive, and I am unable to share my activities with travelers. I have received no supplier support, and there is no way to reach cu...
We operate a hotel listed on Expedia.com and submitted a request 3 weeks ago to change our payout method from virtual card to direct bank transfer, using the options provided by Expedia’s own system. Since then, I’ve sent multiple messages to customer support, received only automated, robotic respo...
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