Freebird Airlines Delay From Leipzig to Fuerteventura — Seeking €600 Compensation
Dear Freebird Airlines Team,
On the morning of June 6, 2025, our Leipzig–Fuerteventura flight, which was scheduled to depart at 6:10 AM, did not take off until 7:00 PM—a delay of nearly 13 hours. The plane landed at midnight (00:00, Germany time), and baggage claim began shortly afterward. When I reached the baggage area, it was 11:08 PM in Fuerteventura and 12:08 AM in Germany.
Because of this extreme delay, I lost my car rental reservation and had to rent another vehicle at a higher price. The first car cost €171.97, but due to the delay, the new rental cost €215.39, meaning I paid €43.42 more. Although there were two car rental companies open at the airport, it was impossible to rent a car without a reservation that night.
The next morning, June 7, 2025, instead of resting, I had to return to the airport. I paid €103.30 for a taxi at 11:39 PM, arriving at the hotel at 12:28 AM. The following morning, I took a bus at 9:30 AM, paying €14, then picked up the rental car at 11:20 AM and finally returned to the hotel by 12:30 PM.
In total, I lost one and a half days of my vacation because of this delay, and my children experienced significant stress. Based on our 12-day hotel stay, I calculated that one day’s cost was €265.75 and half a day’s cost was €132.87, totaling €398.62 in lost accommodation value. Together with the additional transport and rental costs, my total loss amounts to €559.34.
If Freebird Airlines Europa does not compensate this damage, I will exercise all my legal rights to claim reimbursement from Tuifly, since Tuifly’s name appears first on my invoice, and their website is used for seat, meal, and baggage reservations. The company takes money from customers for every extra service, yet when something goes wrong, they simply say, “We’re not responsible; the airline is someone else.”
Additionally, I want to inform you that I am initiating a compensation claim of up to €600 under EU passenger rights due to this flight delay.
I hope you will reimburse my expenses within 14 business days.
Sincerely,
Selim S**
