During my Umrah trip with Freebird Airlines, I first experienced a 4-hour flight delay, and to make matters worse, once we boarded the plane, the crew announced that passengers could sit wherever they wanted. This caused chaos, arguments, and confusion among travelers, which was completely unacceptable.
On the return flight, my luggage was lost. Despite repeatedly trying to contact the airline, I couldn’t reach anyone directly. The only response I received was, “We’ll reply by email,” after which they hung up the phone. I finally received my luggage 15 days later, which caused serious inconvenience during and after my pilgrimage.
This level of disorganization and lack of customer service from an airline is deeply disappointing.
On June 25, 2024, I returned from my Hajj pilgrimage, flying from Jeddah to Istanbul with Freebird Airlines. Due to high volume, my suitcase wasn't loaded onto the plane. I filed a lost baggage form at Istanbul Airport, but it's been 4 days now, and I still have no news about my luggage. I can't fin...
On March 7, 2024, my parents informed me that their luggage did not arrive on their Freebird Airlines flight from Medina to Konya after their Umrah pilgrimage. They were told at the airport that no information was available and they would be contacted within 3 days, but they have not heard back from...
My experience on Freebird flight FH808 (Belgrade-Istanbul) has left me rather annoyed and let down. Originally planned for 21:30, the flight was postponed, hence we were only let to board at 01:00. Once aboard, things become much more dire. Three distinct power outages in the aircraft set off passe...
Our Freebird Airlines flight from Antalya to Düsseldorf, which was scheduled for 8:00 AM, did not depart until 7:00 PM. At 2:00 AM, we received a message stating that the flight had been postponed due to operational reasons, but no one was available to provide further information. Later, at 5:30 PM,...
Freebird Airlines damaged my suitcase during the flight and refused to provide compensation. They are demanding an invoice for the suitcase, but I am unable to locate it. Even though I provided detailed information about the suitcase, including photos of the damage, they still insist on the invoice....
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