On April 29, 2024, after my Freebird Airlines flight from Medina to Istanbul at 12:35 PM, I was waiting for my luggage and Zamzam water. My luggage arrived, but the Zamzam water bottle had burst. I go on Umrah every year, and this was my first time flying with Freebird Airlines. I've never encountered such an issue before; the bottle was completely empty. How can I serve my guests now? I need this issue to be resolved.
On June 25, 2024, I returned from my Hajj pilgrimage, flying from Jeddah to Istanbul with Freebird Airlines. Due to high volume, my suitcase wasn't loaded onto the plane. I filed a lost baggage form at Istanbul Airport, but it's been 4 days now, and I still have no news about my luggage. I can't fin...
On March 7, 2024, my parents informed me that their luggage did not arrive on their Freebird Airlines flight from Medina to Konya after their Umrah pilgrimage. They were told at the airport that no information was available and they would be contacted within 3 days, but they have not heard back from...
After completing my Cyprus to Konya flight on February 18, 2024, I went to collect my luggage and witnessed that it was damaged. It was in an unusable condition, with not just the top part but also the wheels broken. Airport officials at Konya issued a damage report, advising me to contact Freebird ...
During my Umrah trip with Freebird Airlines, I first experienced a 4-hour flight delay, and to make matters worse, once we boarded the plane, the crew announced that passengers could sit wherever they wanted. This caused chaos, arguments, and confusion among travelers, which was completely unaccepta...
During my flight from Medina to Ankara Esenboğa on August 31 at 9:20 PM, I discovered after baggage claim that the handle and pull bar of my medium-sized Free Bird suitcase were broken. I’ve been using this suitcase for a long time, and even though it’s a high-quality product, I was very disappointe...
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