Freebird Airlines damaged my suitcase during the flight and refused to provide compensation. They are demanding an invoice for the suitcase, but I am unable to locate it. Even though I provided detailed information about the suitcase, including photos of the damage, they still insist on the invoice. They have not offered to replace the suitcase, and now I am forced to purchase a new one, which costs significantly more than before. This unexpected expense has caused me considerable inconvenience during my travels. Although I filed a report about the issue, I have received no support or resolution. The lack of communication and empathy from their customer service has left me deeply disappointed with the airline.
After my flight with Freebird Airlines at Istanbul Airport, my luggage was damaged. Despite having all the necessary documents, including images and the damage report, the airline refuses to compensate me for the damage. They claim they cannot process the refund without a receipt, even though the su...
During our flight to Cyprus, both of my suitcases were damaged. At Ercan Airport in Cyprus, a report was filed, and I contacted Freebird Airlines. I provided both the prices I paid for the suitcases last year and the current prices to replace them. Today, I received compensation that doesn’t even m...
After completing my Cyprus to Konya flight on February 18, 2024, I went to collect my luggage and witnessed that it was damaged. It was in an unusable condition, with not just the top part but also the wheels broken. Airport officials at Konya issued a damage report, advising me to contact Freebird ...
During my flight from Medina to Ankara Esenboğa on August 31 at 9:20 PM, I discovered after baggage claim that the handle and pull bar of my medium-sized Free Bird suitcase were broken. I’ve been using this suitcase for a long time, and even though it’s a high-quality product, I was very disappointe...
On June 25, 2024, I returned from my Hajj pilgrimage, flying from Jeddah to Istanbul with Freebird Airlines. Due to high volume, my suitcase wasn't loaded onto the plane. I filed a lost baggage form at Istanbul Airport, but it's been 4 days now, and I still have no news about my luggage. I can't fin...
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