On July 13, 2024, I purchased a ticket from Frankfurt to Antalya with Freebird Airlines. Due to excess baggage, I paid an additional €100, which was charged to "ahs Frankfurt gmbh" around 16:40. Two days later, I checked my account and found an unauthorized charge of €101.5 an hour after my initial payment, this time under the name "Hürküş Airlines." I contacted the airline, and they promised a refund. After 20 days, I discovered that the refund was mistakenly sent to someone else’s card, and now, nearly a month later, I am still waiting. My primary concern is how this unauthorized charge happened an hour after my initial payment without my knowledge—only the first transaction required a password, while the second was automatic. If I hadn’t noticed it in my account, the money would have remained with them. I’m extremely disappointed with the unauthorized charge and the ongoing refund issues. This was my first time purchasing a ticket with Freebird, and it has been a deeply frustrating experience.
On October 21, 2025, I purchased a ticket for a Freebird Airlines charter flight from Frankfurt to Antalya, scheduled for October 27, 2025, through the Ucuzabiletal app. I paid ₺2,794.55 (approximately $66.60), and my e-ticket number is 0020410351281. The purchase appears successful, and my ticket ...
On March 2, 2025, I purchased a ticket for Freebird Airlines flight FH1366, scheduled to depart from Cologne at 00:30 and arrive in Antalya. After boarding, we waited inside the aircraft for about an hour and a half due to a technical malfunction, before we were informed that the flight had been com...
After completing my Cyprus to Konya flight on February 18, 2024, I went to collect my luggage and witnessed that it was damaged. It was in an unusable condition, with not just the top part but also the wheels broken. Airport officials at Konya issued a damage report, advising me to contact Freebird ...
Dear Freebird Airlines Team, On the morning of June 6, 2025, our Leipzig–Fuerteventura flight, which was scheduled to depart at 6:10 AM, did not take off until 7:00 PM—a delay of nearly 13 hours. The plane landed at midnight (00:00, Germany time), and baggage claim began shortly afterward. When I r...
My Freebird Airlines flight from Brussels to Antalya on July 24, 2025, was delayed, and I’d like to file a complaint about this delay. I do not accept a one-hour delay, as it has caused serious inconvenience. My family is traveling a long distance to pick me up from Antalya Airport, and we still ha...
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