I have been using a Haier brand washing machine since May 2025. In October 2025, the rubber door seal (gasket) tore, and the authorized service provider G****** Soğutma Van (A******* G******), operating in Tuşba, Van, claimed it was user error without conducting any inspection. Despite this, the ga...
I purchased a Haier HD90-A3Q979U1-S 9 kg Wi-Fi heat pump dryer , and from the very first day, the machine has been making an extremely loud noise during operation. Since the product was brand new, I naturally did not expect such a problem. I contacted Haier customer service, and they sent a technic...
I purchased a Haier dishwasher, model XF 5C7M0X-17, on December 23, 2023, for approximately $460 USD. Since March 2024, the product has experienced continuous and recurring malfunctions, and despite numerous visits from authorized service technicians, the problems have never been permanently resolve...
I purchased a Haier HD100-A2959E-TR dryer from Media Markt’s Konya M1 store. When the authorized Haier service team came to install the appliance, they verbally informed me that the device would not be covered under warranty in the event of an electrical malfunction unless a power limiter was used. ...
I purchased a Haier HW-120 washing machine from Media Markt, and for the past two weeks, I’ve been unable to connect the machine to Wi-Fi. To fix the issue, I’ve reset my modem, reinstalled the Haier app, and even unplugged and reconnected the machine, but nothing has worked. I contacted Haier cust...
On October 16, 2025, I purchased a Haier XF 6B2M3PW dishwasher from Hepsiburada for ₺23,097 using my credit card. The installation was completed by an...
I purchased a Haier XF5C7MOW-17 dishwasher from Hepsiburada in July 2025, and since the first day, I’ve been experiencing a serious design flaw with the top rack. The upper rack is extremely impractical—glasses and other items constantly tip over or slide out of place, no matter how carefully I arra...
In April and May 2024, I purchased both a Haier dishwasher and a Haier washing machine—and honestly, I wish I hadn’t. The service network is almost non-existent. When I call Haier customer service, they always say, “We’ve reported your issue, someone will contact you soon,” but no one ever calls bac...
I bought a Haier dryer. On the first day my wife used it, the water tank did not fill. It turned out there was a broken part inside. The service technician came and confirmed the part was broken. We requested a replacement with a brand-new unit. They told us, “Legally we will get back to you,” but t...
On 16.09.2025 I purchased a built-in oven (model HWO60SM2F3XH) from Haier, delivered to my address, and the service installation was completed. Ten minutes after the technician left, the oven started tripping the circuit breakers at home. On 18.09.2025 the service came again and informed me that the...
"They have automated this response as well. As soon as a complaint is received, they send this. However, they do not take any action. So nothing changes. This situation will be a good reflection for those who are considering buying 'Haier' brand white goods. As of Monday, I will apply to the 'Consumer Rights Court.' As far as I understand, the issue will be resolved this way."
On 08/09/2024, we purchased a Haier XF4A4M4PX model dishwasher for ₺26,999 from Arçelik store located in "Ankara Eryaman Göksu Shopping Mall". Before buying, the store representative described the machine so well that we overlooked other brands and decided to buy this one. The installation was compl...
I purchased a Haier HAI.XF 6B2M3PW dishwasher from Media Markt, and it has been nothing but trouble. The machine leaves water inside, with puddles forming on all the plastic parts. I've tried every program, but none work properly. When I reported that the machine wasn't drying, a service technician ...
Last Friday, I bought a Haier washing machine and dryer from Media Markt in Izmir. The service team arrived yesterday, but appeared to lack knowledge and experience. They were unable to provide answers to my inquiries without referring to manuals. I had higher expectations for the level of service p...
Last year, I purchased a Haier mini fridge and it's not doing a great job at keeping things cool. The cooling power has taken a major hit in just one year. I really dig this mini fridge because it doesn't take up much room, yet it can hold a ton of stuff. During the summer, it's a breeze to fit my w...
I purchased a Haier washing machine about eight months ago and it has been causing me nothing but trouble. So, after about four months, this machine I've been using started leaking water from the bottom. Can you believe it? I finally managed to reach customer service and a technician showed up after...
I purchased a Haier refrigerator about six months ago and unfortunately, it has already malfunctioned. I've made three calls to customer service and they finally sent a technician over. The technician mentioned that the motor was damaged and that he would arrange for a replacement. It's been nine da...
"You said you would contact me, but you haven't contacted me so far. Isn't this brand the number one brand in the world?"
I bought a Haier dryer from Media Markt about 50 days ago, after being convinced by the enthusiastic sales pitch from the staff at Media Markt, who as...
I purchased a Haier dishwasher from Media Markt at Mall Of Istanbul, drawn to its exceptional energy efficiency class in comparison to other models. Unfortunately, much to my disappointment, the compartment for dishwasher tablets does not open reliably, resulting in the tablet remaining intact. Even...
I bought a Haier dishwasher from Media Markt on January 4, 2024. It arrived on January 8, and installation was completed the following day. However, when I attempted to use the equipment, it did not operate. I notified the installation team, and they arrived the next day, offering to repair it, but ...
"The brand responded in writing and also called to inform me that my dryer would be replaced, but as of today, February 17, 2024, there has been no progress. I have not yet been able to use the product for which I paid the third installment this month."
I bought the Haier 11 kg dryer from Media Markt about a month ago (December 26, 2023) because it was highly recommended in the campaign. Unfortunately...
I bought a Haier dryer about a month ago. Throughout the sale, they took the time to thoroughly explain the features and even provided visual demonstrations through videos. After purchasing the product, I quickly discovered that it was not compatible with my bathroom. As a result, the bathroom door ...
"After my conversation with Haier customer service, another technical service came to check the product and informed me that the metal rods, which are installed to keep the drum stable during transportation, were not completely removed and this is why the drum is having difficulty spinning. I am also attaching photos of the metal rods that were left in place. In case of any future issues, I asked the new technician to note this in his report. Therefore, if I encounter any problems related to this in the future, I will never accept it as user error or anything similar. Other than that, there doesn't seem to be any issues at the moment."
"Haier customer service did not resolve the issue. When I called the service myself and said that I would return it if they did not come, they came the very next day."
I purchased a Haier dryer but despite multiple calls to customer service, the promised service visits never materialized. Each time I was assured of a...