Cartrawler

Cartrawler refuses to cancel bookings made on the same day and even charges fees for cancellations. Throughout the rental process, they offer zero help. Their customer service doesn’t answer calls and just tells you to contact the agency. Then they say you must talk to Pegasus, but the agency number...

I rented a car from Cartrawler through the Pagaus app and completed the payment with the help of live support. Everything seemed fine at first, and I was looking forward to my trip. Some time later, I noticed that my name was written as Ş9 instead of Şenol. I contacted the company again, and they to...

I rented a car through Cartrawler via the Pegasus app and completed the payment with live support. Later, I noticed my name was entered as “Ş9” instead of “Şenol.” When I contacted the company, they told me this was a big issue and that I needed to rent a new car. Instead of correcting my name, they...

I booked and paid for a car rental from Green Motion via Cartrawler at Esenboğa Airport for April 8, 2025. I had an urgent business appointment and stressed the importance of timeliness. But when I arrived at the branch, my reservation was suddenly canceled without any explanation. I’ve rented many ...

I rented a car through Cartrawler from October 24, 2024, to November 24, 2024. On November 5, 2024, at 16:38, I contacted customer service to ask if I could return the vehicle early. I was informed that I could return it with a 20 percent deduction. Based on this, I returned the vehicle on November ...

On July 13th, we booked a one-week car rental through Pegasus using the CarTrawler service available on their app, as we trusted Pegasus for reliable service. We paid ₺16,935 via credit card for the rental, which was supposed to cover our entire trip. However, upon arriving in Tirana, Albania, the c...

After purchasing a flight ticket on the Pegasus Airlines website, I also booked a one-day car rental through their site. Upon arrival at Konya Airport, I was informed that my reservation was canceled due to an insufficient credit score. I trusted the rental process because it was on the Pegasus site...

I rented a car through Cartrawler, but I still haven’t received my refund. I’ve sent multiple emails with no response. There is no contact number, and the person I spoke to on WhatsApp couldn’t communicate properly, using translations to reply. I booked this service through Pegasus after buying a fl...

I rented a car through the Pegasus app, but they refused to provide the car because I converted my Turkish driver's license to a German one in 2023. As a result, I had to rent from another company at a higher rate at the last minute. Additionally, I can't reach Pegasus or Cartrawler (the car rental ...

I strongly advise you to avoid renting from Pegasus. They directed us to a fraudulent company in Italy, cartrawler, which took our money. They do not return emails. They promised to get back to us after we provided documents proving our case, but they never did. There has been no communication from ...

On June 5, 2023, I rented a car for a day from Pegasus via Cartrawler. For June 8, 2023, I paid a total of 1886.09 Turkish liras. When I arrived at the car pick-up location on June 8th at 11:30 a.m., I was unable to receive the car because I had not received a confirmation code beginning with 218 fr...