I have experienced serious breakdowns in my 2016 Ford Focus over the last 1.5 years. When it had only 77,000 km the engine and turbo were completely replaced because the oil pump belt became dislodged; although a discount was applied, I spent almost as much as the price of a second-hand car. Four months ago I paid ₺45,000 for an oil change and the replacement of several parts, and this year I paid about ₺35,000 for replacement of heating pipes and other parts after a vacation. After all these procedures my vehicle broke down again on August 19 and was towed to Ford Evlüce Authorized Service, where I was told the vehicle had overheated and therefore failed. Although I have spent a total of approximately ₺350,000 in 1.5 years, Ford Otosan offered no discount or support, claiming inadequate maintenance; despite the engine and turbo being under warranty, the problems are constant and my grievances are always dismissed as “user error.” In my research I found that similar chronic issues occur in other vehicles of the same model. During this period I was effectively living between Ford Evlüce Authorized Service and Aydın Zafer Oto, and I contacted customer service but received no positive response. Despite spending so much on the vehicle, I can neither sell it nor use it with peace of mind, and I request a refund or support.
I have a 2020 model Ford Focus that has been maintained by an authorized service and is still under warranty. On November 6, 2024, it suddenly broke down in the middle of heavy evening traffic on the E-5 road. I was left stranded with my wife and children. I had to pay for a tow truck out of my own ...
I have a 2019 Ford Focus with 93,000 kilometers on it that I have diligently serviced at Ford-authorized centers. My most recent three services were completed at an authorized Ordu Altaş service center. My car currently has 113,000 km on it, and I hadn't replaced the timing belt because the service ...
I bought my Ford Fiesta vehicle with license plate number 61 a** 3** as new in 2020 from Kahyaogulları dealer. I bought the vehicle and the steering wheel, which is a vital part about 2000 km, failed. We said it might be luck and the steering column of the vehicle was changed under warranty. However...
I purchased a new Ford Focus vehicle on October 23, 2020, and since then, I have faced a series of issues: Initially, the steering box and column were replaced under warranty at 12,000 km. Subsequently, the automatic brake system failed. The engine gasket and top cover were replaced under warranty ...
I purchased a 2020 model 1.5 automatic diesel Ford Focus in 2023, and for the past 3-4 months, the malfunction light has been constantly on. Despite multiple visits to the authorized service, where several parts were replaced under warranty to extinguish the light, it reappeared approximately 20 day...
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