I purchased my Ford Puma from the Arkas dealership in İzmir in November 2024, and by the end of May, I started experiencing an issue with the FordPass connection. Since June, I have taken my car to two different service centers and contacted Ford’s customer service (Case No: FRD-4980083-F8P4). It has been nearly five months, and my issue still hasn’t been resolved. The service team confirmed that the TCU module is faulty, but the part has not been supplied during this time, and I have not been offered any temporary solution or support. My vehicle’s license plate is 35CHP193, and the problem persists every time I use the car. I submitted a request for a vehicle replacement due to the sale of a defective product, but I have received no response. Even though my car is new, I have had to constantly chase a solution, and my inconvenience continues. I expect Ford to resolve this situation and fulfill my vehicle replacement request as soon as possible.
I have been experiencing an FSA FEM module update issue with my 2024 Ford Tourneo Connect for about nine months. My vehicle’s license plate is 48 AUT 911, and I live in Marmaris. When the problem first appeared, I contacted the authorized Ford service center Helvacıoğlu in Muğla, but they couldn’t p...
I bought my Ford Fiesta vehicle with license plate number 61 a** 3** as new in 2020 from Kahyaogulları dealer. I bought the vehicle and the steering wheel, which is a vital part about 2000 km, failed. We said it might be luck and the steering column of the vehicle was changed under warranty. However...
I purchased a brand-new Ford Puma from the İzmir Ford Cetaş dealership on May 31, 2024. Since it was my first time buying a brand-new car, I didn’t examine it thoroughly. About a month later, I noticed misaligned door trims, evidence that the door hinges had been readjusted after factory painting—re...
On 24.06.2024, I purchased a new Ford Tourneo Courier from the Izmir Ford Izkar dealership. Shortly after leaving the dealership, I encountered various software errors. The next morning, I returned to the dealership, and they confirmed the software issues, taking my vehicle into service and providin...
Comments