I purchased a 2025 Ford Puma 1.0 ST Line X from Ford Erdeğer Yalova. About two months after I bought the vehicle, while it was parked, a problem occurred with the 360 camera system. I took the vehicle to Ford Erdeğer Yalova, and my vehicle remained at the dealer for about one month. During this period, I was only informed that software had been installed on the vehicle, but later I learned that a module replacement was actually carried out. During the time my vehicle was at the dealer, I was given a replacement vehicle. While driving this replacement car on the highway, one of its tyres burst. Since there was no spare tyre in the vehicle, I had to call a tyre service at my own initiative and have the tyre changed there. When I returned the replacement vehicle, I explained this situation in detail, but despite this, I was asked to pay for a brand-new tyre in the amount of ₺10,600. I do not find it fair that I am being held responsible for this cost that arose while I was using the replacement vehicle provided due to a fault in my own car, especially when there was no spare tyre available. I request that the ₺10,600 tyre amount demanded from me be fully refunded and that I do not experience any further grievance in this process.
Today, I encountered the same issue with my vehicle—a front camera malfunction warning causing the collision avoidance system to become disabled. My 2020 Puma 1.0 ST-Line, with only 60,000 km, has been plagued with problems. Just two weeks after purchasing it, the transmission overheated, resulting ...
I purchased my Ford Puma from the Arkas dealership in İzmir in November 2024, and by the end of May, I started experiencing an issue with the FordPass connection. Since June, I have taken my car to two different service centers and contacted Ford’s customer service (Case No: FRD-4980083-F8P4). It ha...
I purchased a brand-new Ford Puma from the İzmir Ford Cetaş dealership on May 31, 2024. Since it was my first time buying a brand-new car, I didn’t examine it thoroughly. About a month later, I noticed misaligned door trims, evidence that the door hinges had been readjusted after factory painting—re...
Buyers of Ford Puma, take note! I've had this car for 6 months and I'm still paying the installments. A bird dropped on the car and stayed for three days. When we washed it, we discovered that the paint had peeled off in 10-15 places. We initially thought the car had not been properly cleaned, but u...
In September 2024, I had the flywheel replacement and annual maintenance of my vehicle done at the authorized Ford Çetaş service. Because I used their service, they offered a complimentary "Ford 360" warranty, which they claimed would cover any mechanical failure, including parts and labor, for one ...
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