On February 16, 2026, I purchased a ticket for FlixBus route number 841 from Eindhoven to Düsseldorf. The bus was scheduled to depart at 10:40 AM but did not leave until 12:35 PM, causing a serious inconvenience. Due to this nearly two-hour delay, I missed my flight at Düsseldorf Airport and my plans were completely disrupted. My ticket/reservation number is 332 929 4991. After experiencing this delay, I was also unable to reach FlixBus by phone and therefore received no assistance from customer service. For this reason, I request a refund of my bus ticket in order to compensate for the inconvenience I experienced. I also ask for an explanation of the cause of the delay and that necessary measures be taken to prevent similar situations from occurring again.
On October 9, 2025, at 10:10 AM, I purchased a FlixBus ticket for the Colmar–Basel route (reservation number: 3290783524). However, on October 5, 2025, at 11:00 PM, I received an email stating that my trip had been canceled and rescheduled for 4:05 PM. Because of this change, I will no longer be abl...
On September 17, 2025, I purchased a FlixBus ticket for the Budapest–Cluj route, specifically choosing to board from the Airport stop. The bus was delayed for more than three hours, and throughout that time, I kept receiving delay notifications. However, I was never informed that the bus would skip ...
For the past month, I’ve been frequently traveling with FlixBus between Munich and Cologne. On August 11, 2025, my bus number N280, which was scheduled to depart at 22:50, arrived at 23:18 — as it almost always does. This delay happens on nearly every trip, and I’ve been dealing with the same proble...
On May27,2025, I purchased a Brussels–Rotterdam ticket from Flixbus and later canceled this ticket. Despite the cancellation, I have yet to receive any refund to my account or card. My ticket number is 3254697377. I have been waiting for this refund for a significant amount of time, and this delay ...
On April29,2025, I purchased two Amsterdam–Cologne bus tickets for June21 via Omıa and Flixbus (Kamil Koç), including ticket protection. My reservation number is 3249389573. On May22,2025, I canceled my tickets. According to Flixbus’ policy, I was supposed to receive either a partial refund or a vo...
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