Xolvie Resolution Specialist February 18, 11:42 am
If FlixBus lost your luggage on an international trip and you want to recover it;
Report the loss immediately (if not already);
• Contact FlixBus luggage/claims support ASAP
• Provide:
– Trip details (route, date, bus number)
– Ticket/booking number
– Seat number
– Description of luggage
– Unique identifiers (tags, color, stickers)
• Get a loss report or reference number
Document everything;
• Take photos of:
– Your luggage before/after (if available)
– Contents list (important items)
• Make a detailed list with approximate values
Follow up with support;
• Use email and any online claim form
• Provide:
– Loss report number
– Photos + item list
– Copies of ticket/receipt
• Ask them to:
– Confirm where the luggage was last scanned
– Provide a timeline for search results
If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
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