FlixBus Bus Never Arrived for My Naples to Florence Trip

I was supposed to travel from Naples to Florence with FlixBus at 11:00 a.m. on July 30. I had purchased my ticket in advance in February because it was cheaper. However, the bus never arrived at the scheduled time. Even though at least four other passengers were waiting with me at the platform, no bus showed up, and we were unable to reach any staff member.

I had to wait at the bus station from 11:00 a.m. until 3:00 a.m. the following morning. As a woman alone, I spent those hours with serious concerns about my safety. I could not find anyone to assist me either at the station or through customer service. I was never given clear information about whether the trip had been canceled or delayed. Eventually, I had no choice but to purchase a last-minute ticket from another company, which caused me significant time loss and additional expenses.

Despite everything that happened, I also received no response to the email I sent. I was extremely disappointed that such a large company could leave a customer stranded and then fail to provide any follow-up, which only made my situation worse.

Because of the inconvenience I experienced, I request that the ticket associated with reservation number 3354046354 be canceled and that the full ticket price be refunded to me. I also request that FlixBus urgently improve its communication and support procedures so that passengers are not left in uncertainty and unsafe situations for hours in cases like this.