FlixBus Left Me Behind at Amsterdam Stop

I purchased a ticket under reservation number 3371539442 for the FlixBus service from Amsterdam to Bruges scheduled for 9:15 a.m. on July 31, 2026. Although I was at the Amsterdam FlixBus stop and ready to board at 8:30 a.m., the bus departed without picking me up or approximately 10 other passengers who were waiting with me.

Later, after 9:30 a.m., I learned that the bus had departed from a different platform than the one we had been told to use. Neither the bus driver nor FlixBus provided any information or notification to the passengers, and we were therefore left stranded without receiving any warning.

I request a full refund of the ticket price shown on my invoice. I also ask that the situation I experienced be investigated and resolved as soon as possible.