FlixBus driver skipped my stop at night, how do I file a formal complaint?

On September 17, 2025, I purchased a FlixBus ticket for the Budapest–Cluj route, specifically choosing to board from the Airport stop. The bus was delayed for more than three hours, and throughout that time, I kept receiving delay notifications. However, I was never informed that the bus would skip ...

During my FlixBus journey from Prague to Budapest on the night of August 2–3 (reservation number: 3275515509, 11:45 PM–6:30 AM), I experienced a very serious incident. The bus driver was extremely rude, disrespectful, and mocking toward passengers throughout the trip — constantly raising his voice a...

We bought FlixBus tickets for the 1:35 PM bus from Hamburg to Copenhagen. The bus arrived late, at 2:10 PM. While reversing, a bicycle attached to the back of the bus slightly bumped into another bus, and as a result, we were made to wait for more than two hours. During this entire time, no one prov...

We had the worst travel experience of our lives with the Podgorica FlixBus team, and we will always leave negative feedback about them. Our bus, which was scheduled to depart at 1:00 PM, still hadn’t arrived even by 4:00 PM. When we informed the staff at the Podgorica bus terminal, they simply said,...

I am currently traveling on the 10:40 FlixBus from Würzburg to Karlovy Vary. Since the beginning of the trip, the driver kept turning around to look at me, and eventually, he came up to me and asked, “Why are you talking?” — even though I hadn’t spoken at all. He embarrassed me in front of the other...

I purchased FlixBus tickets for myself, my spouse, and my son, who was born on April 14, 2022, for a trip from Amsterdam to Bruges. When booking online, I saw that the website mentioned a baby car seat requirement but also stated there was some flexibility regarding it. Based on that, I completed my...

I arrived in Dresden from Prague without any issues, together with my wife and our 2.5-year-old child. Despite going through police checks twice, we did not experience any problems. However, on our return from Dresden to Prague, the FlixBus driver refused to let me and my family board the bus. He ac...

I booked a FlixBus ticket online for the February 10, 2025, 11:10 PM Milano-Nürnberg route. However, the bus never stopped at Lampugnano station, where I was waiting! I was completely stranded with no FlixBus staff available at the station to assist me. With no other option, I had to buy another ti...

Hello, I have a FlixBus scheduled for tomorrow. The bus was supposed to be at stop no. 77, but this stop number wasn’t printed on the actual bus stop sign. I only received the operator’s contact number at 5:15 PM, while my bus was set to depart at 5:30 PM—just a 15-minute notice. I tried calling the...

Dear Kamil Koç/Flixbus Customer Service, I recently purchased a ticket under your brand names for a Sarajevo-Belgrade trip, trusting the reputations of Kamil Koç and Flixbus as reliable travel providers. Unfortunately, the journey was marred by numerous safety and ethical issues, causing me signifi...

On August 20, 2024, I traveled with FlixBus from Dresden to Berlin, and it was one of the worst experiences I've ever had on a bus, even compared to standards in other countries. The bus was incredibly dirty, with trash bags placed near seats on both levels. The restroom on the lower level had a hor...

It was the first company we used for intercity transfers on every European trip. We were even telling everyone about it and recommending it. However, our recent experiences have completely changed my opinion about flixbus. First of all, let me talk about this; While we were traveling from Vienna to ...

I had a ticket for the FlixBus N539 departing from Bologna Station at 02:20. Unfortunately, the bus never arrived at the designated stops 2 and 8, leaving me in a difficult situation. When I spoke with customer support, they claimed that I had missed the bus, but as someone who has taken the FlixBus...

On the night of April 19th, shortly before the shift to April 20th, the bus from Amsterdam to Hamburg, planned at 02:00, arrived about 03:30. The driver, a Frenchman with long black hair and glasses, didn't speak English. Despite arranging the first two rows weeks in advance, the driver refused to t...

I'm sorry, but I'm having trouble comprehending. Can a bus driver request a passport from passengers (I'm definitely not underestimating)? It's quite ridiculous to think that a bus driver, who has been trained to drive buses, would be responsible for conducting passport checks. It is important that ...