On January 10, 2026, I purchased a ticket for the Kamil Koç / FlixBus route from Bursa to İzmir, scheduled to depart at 6:00 PM and arrive at 9:45 PM. When I bought the ticket at the Bursa agency, the staff member clearly stated that we would arrive in İzmir no later than 9:30 PM, that there would be no stops at all on this route, and that FlixBus provides fast highway transportation, ensuring an on-time arrival at İzmir Bus Terminal. Based on these statements, they strongly pushed me into buying the ticket.
On January 10, 2026, at 4:46 PM, I paid for this ticket in cash. However, the bus arrived in Bursa at 6:22 PM, entered a Shell gas station for refueling, and did not actually leave Bursa until 6:50 PM. During the journey, a 30-minute break was taken at the Köroğlu Rest Area. As a result of all these delays, the trip—which should have ended at 9:45 PM—did not end until 11:00 PM. Because I could not arrive in İzmir at the promised time, I missed an important commitment, suffered inconvenience, and experienced emotional distress.
The most serious issue I experienced was the driver’s behavior, which completely disregarded passenger safety. While refueling at the Shell gas station, the driver continued to smoke right next to the fuel tank. A Shell employee at the station did not intervene. After I reported the situation, the driver threw the cigarette on the ground in a dismissive manner and boarded the bus, displaying an extremely careless and disrespectful attitude. During this incident, the lives of all passengers were put at serious risk.
Due to both the severe delay and the actions that endangered our safety, I would like to share the PNR number 3320104243 for this trip. I have already filed a complaint with customer service, explained the situation in detail in the survey sent by the company, and I will also submit a complaint to the Bursa agency. For all these reasons, I demand that the driver and attendant assigned to this trip be properly investigated and terminated from their jobs due to their serious negligence and irresponsibility. Additionally, I request a full refund of the ticket price that I paid in cash at 4:46 PM on January 10, 2026, since this journey did not take place within the promised 6:00 PM–9:45 PM timeframe and failed to meet the service that was guaranteed.
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