FlixBus Sold Tickets for a Route That Doesn't Exist
On May 22, 2026, we purchased tickets through FlixBus for the 6:00 PM Ohrid–Skopje departure — PNR 3356959784 — for two passengers, paying a total of $38 by credit card online on May 21st.
When we arrived at the bus station on the day of travel, station staff told us that this route does not exist and that they had been dealing with the same problem for about five months — people keep buying tickets for this route online and showing up at the terminal, but no bus has ever come. We waited anyway until 6:00 PM, but the bus never arrived.
We were unable to reach FlixBus through any contact number, found no one to speak to, and were left completely stranded. We had no choice but to buy new tickets from another company on the spot just to get to Skopje, adding unexpected out-of-pocket expenses on top of everything else.
This situation is completely unacceptable. I am demanding a full refund of the $38 we paid for a route that was never operated, and I am requesting that a proper investigation be launched so that other passengers do not fall victim to the same situation.
