FlixBus overbooked the bus and left me behind, what compensation options exist?

On October 6, 2025, at 12:50 PM, I experienced a serious issue with my FlixBus ticket purchased online for the Bergamo–Turin route (PNR: 3294506129). Despite having a valid ticket, the Italian driver told me and the passenger traveling with me that there were no available seats and refused to let us...

On July 29, 2023, at 5:25 PM, I was scheduled to travel on the Kiev–Warsaw route with FlixBus using ticket number 3274520814. However, the bus departed the station without picking up a total of 10 passengers, including myself. The driver incorrectly reported that all passengers had boarded. Four of ...

On July 19 at 5:10 AM, we had FlixBus tickets booked through the app for a trip from Lisbon Airport to Porto, but we waited four full hours, and the bus never arrived. We then went on our own to the Oriente Station and explained our situation to several FlixBus drivers, asking for help. However, no...

I booked a FlixBus trip from Amsterdam to Paris on March 18 at 08:05. First, the bus was delayed with no explanation. Then it never arrived at all. When we went to the office, they told us they would reroute us through Brussels and issued new tickets—putting us in the last-row seats. What should’ve...

I booked a FlixBus ticket online for the February 10, 2025, 11:10 PM Milano-Nürnberg route. However, the bus never stopped at Lampugnano station, where I was waiting! I was completely stranded with no FlixBus staff available at the station to assist me. With no other option, I had to buy another ti...

I purchased a bus ticket through flixbus.com.tr for a Tiran-Üsküp trip scheduled for August 15. The service was operated by Hak Bus, with a departure time of 9:00 AM and an expected arrival at 1:50 PM. However, the bus left at 10:00 AM and only reached the destination at 6:00 PM. Adding to the frus...

On Tuesday, June 11th, at 08:05 AM, I was on a FlixBus from Strasbourg to Paris that made a stop along the way. The bus left without me, despite my attempts to get back on. The driver even drove towards me as I knocked on the door, then drove off, leaving me behind. My bag, containing my phone and m...

During my journey from Berlin to Warsaw, I encountered a situation where fellow passengers were occupying the seats assigned to me on my ticket. Surprisingly, the officials appeared indifferent to this inconvenience. I was unable to sit with my two sons on the bus. This is unlike anything I've ever ...

Hello, on May 30, 2024, we had two tickets from Düsseldorf to Ghent. The bus, which was scheduled to depart at 16:15, most likely left around 15:30. Despite arriving at the platform at 16:00, we missed the bus, which disrupted all of our travel plans. What bus company leaves without its passengers a...

On May 20, 2024, I purchased a ticket for the 9:30 PM bus from Berlin to Hamburg. However, the bus schedule was constantly changing, leaving us stranded in an uncomfortable location for a grueling 5 hours. After what felt like an eternity, the bus finally showed up at the ungodly hour of 4 AM. To my...

On April 24, 2024, I purchased a ticket from Amsterdam to Hamburg, picking a seat for the 01:40 departure. I checked in for my ticket and received confirmation via email. However, when I got on the bus, the driver and another passenger angrily told me that I couldn't sit there. Despite producing my ...