Double Charge For The Same FlixBus Ticket
On 16 September I purchased a FlixBus ticket for the Stockholm–Malmö route for ₺1,709. However, for this single trip the ticket price was charged twice to my account, and a total of ₺3,418 was withdrawn. My ticket shows the journey from Stockholm Cityterminalen to Malmö dated 17 September 2026. I submitted a complaint form to FlixBus and received an email confirming that my complaint was received, but I have not received any solution or refund so far. The attached bank statement clearly shows two separate ₺1,709 charges for the same ticket on the same date. I kindly request that the duplicate charge for this ticket be refunded as soon as possible and that written confirmation be provided once the refund has been processed.
