FlixBus charged me a cancellation fee and issued only a coupon, how can I get a refund?

On February 25th, I purchased two round-trip tickets to New York with FlixBus for a total of $349.96 CAD. To reduce the price, I researched departures from different cities and ultimately decided to leave from Montreal. However, when I booked the tickets from Montreal to New York and clicked submit,...

On February 24, I purchased a FlixBus ticket for the Tirana–Skopje route, which was scheduled to operate between 9:00 AM and 1:50 PM. However, instead of the planned full-size coach, a small, uncomfortable minibus that did not meet any reasonable service standards was sent. The vehicle offered no co...

On September 10, 2025, around 9:00 AM, we boarded a FlixBus for our trip on the Frankfurt–Dresden route with tickets numbered 3284503959. However, we were not allowed to carry an electronic item — a coffee machine — and were told that FlixBus’s website states that electronic devices are not permitte...

We purchased a ticket for a Brugge trip from Brussels Midi station with a departure time of 15.09/07:30, and my husband and I were at the bus stop by 07:15. The bus arrived around 08:00, and after all passengers boarded and checked in, the driver just waited without explanation. He did not know Engl...

I purchased round-trip standard tickets from Kamil Koç (FlixBus) for two people, covering the Sevilla–Lisbon and Lisbon–Porto routes, scheduled to start on July 21 and end on August 18. However, due to my father’s illness, we had to cancel our trip. On August 6, we successfully canceled all our hote...

Hello, I purchased a ticket from Flixbus on July 5, 2025, for a trip from Florence to Rome, Italy. Unfortunately, just 1–2 hours after booking, I experienced a severe menstrual hemorrhage and intense pain. Due to the excessive bleeding, I was medically unable to travel and had to cancel my trip. My ...

On July 5, 2025, I purchased an online ticket from FlixBus for a trip from Florence to Rome, Italy. However, just 1–2 hours after purchasing the ticket, I experienced a severe menstrual hemorrhage accompanied by intense pain. Due to the heavy bleeding, I had to cancel my trip. My scheduled departure...

On May27,2025, I purchased a Brussels–Rotterdam ticket from Flixbus and later canceled this ticket. Despite the cancellation, I have yet to receive any refund to my account or card. My ticket number is 3254697377. I have been waiting for this refund for a significant amount of time, and this delay ...

On April29,2025, I purchased two Amsterdam–Cologne bus tickets for June21 via Omıa and Flixbus (Kamil Koç), including ticket protection. My reservation number is 3249389573. On May22,2025, I canceled my tickets. According to Flixbus’ policy, I was supposed to receive either a partial refund or a vo...

I purchased an international ticket on Flixbus, I needed to cancel this trip, due to force majour reasons(I sent my plane ticket via email to Flixbus as well) When I tried to change the travel hours, to book an earlier bus, Flixbus asked the cost of another ticket for a single journey, which is unbe...

On my first experience with Flixbus Portugal, I made a booking expecting to pay in € as clearly displayed during the booking process. I completed the reservation and received a confirmation email, only to find out that I was charged in £ instead of €. For example, a €10 price was charged as £10, mea...

I purchased a FlixBus international ticket, but due to a visa issue, I was forced to cancel the trip. When I canceled, instead of giving me a refund, FlixBus issued a voucher—which I cannot use now or in the future because I won’t be able to take international trips anytime soon. This is deeply unf...

I purchased a FlixBus ticket through Omio and tried to cancel it well before my travel date. Despite following the cancellation process as instructed, neither Omio nor FlixBus refunded the amount to my credit card, nor did they help in resolving the issue. Instead, FlixBus falsely claimed that my t...

On January 24 at 1:50 AM, I had a FlixBus ticket (PNR: 3211142773) from Brussels to Paris that I purchased for ₺399. However, without any explanation or my consent, my ticket was canceled by FlixBus. When I tried to board the same bus, I was forced to buy a new ticket for €38, costing me significant...

I purchased a FlixBus ticket on November 6, 2024, for my guest traveling from Essen to Mannheim. However, my guest decided not to proceed with the trip. When I requested a refund, FlixBus provided a voucher (Gutschein) valid for one year instead of returning the money. I do not use buses for travel...

I attempted to cancel my ticket from Rome to Milan via the FlixBus mobile app about 8 hours before my trip. To my surprise, I was informed that a 75% cancellation fee would be applied. Additionally, I found that I could only change the time or date for the same route, with no options to switch to a ...

I purchased an international bus ticket from your websites. Due to a visa issue, I need to cancel the ticket and use my right to a full refund, as I am within the 30-day window before the ticket date. However, I am unable to cancel the ticket on both Flixbus and Kamil Koç websites. The system indic...

Hello Flixbus Support, I purchased a Flixbus ticket for 21.06.2024 for 4 passengers, departing at 19:30 from Chu r to Como. Initially, you notified us that the departure time was changed to 19:20 via SMS. Later, we received information that the trip was canceled. As a result, I am unable to find a...

I bought two tickets from Flixbus for an international trip. The PNR numbers for the tickets are 315 470 8113 and 315 778 3722. After I canceled them, the website assured me that I would receive a full refund within 30 days or longer. However, it failed to mention that the refund would come in the f...

Flixbus misleads the consumer and prevents the consumer from exercising her rights correctly! I tried to cancel my ticket for a cash refund. The amount to be refunded was written and the confirmation button was written below it. I approved directly. I later realized that the refund option in the for...

I purchased a Barcelona to Paris ticket from Flixbus for October 12, but within a few hours, I realized that I had bought the wrong ticket and wanted to cancel it. Of the approximately 3300 TL I paid, around 800 TL was deducted as a cancellation fee, and the remaining amount was issued as a coupon t...

We bought our tickets by explicitly choosing our seats, and we bought the tickets because we were able to reserve 1A and 1B seats. 26 days later, we got an email saying our seats were changed to 15C and 15D. I started to chat with an Expert and he said “We did not pay for it”. While booking the tick...