FlixBus charged me a cancellation fee and issued only a coupon, how can I get a refund?

Check https://www.flixbus.com to see if they will refund you if they charged you a cancellation fee and gave you a ticket instead.

Their terms say that refunds for cancellations are usually given as coupons, unless certain circumstances apply. Knowing these conditions will help you figure out if you can get a return.

The next step is to directly call FlixBus customer service and ask for help. You can get in touch with them through the FlixBus Help Center (https://help.flixbus.com/s/contact-us) by calling their customer service number or filling out an online form with information about your reservation.

Make sure you explain your case and any parts of their rules that don't make sense.

If your problem still isn't fixed, you might want to file a complaint on Xolvie. This can help you get your consumer rights respected and settle the issue well.