ETS Refuses Responsibility for Agoda Hotel Booking Refund

I made a reservation for Hotel By Karaaslan Kuşadası through the Agoda platform for 13–15 November 2026, 2 nights for 1 adult and 1 child. For this reservation I paid a total of ₺5,254.48. Later I requested a cancellation and refund, but Agoda informed me with an automatic bot message that a refund would not be made, stating that this condition had been indicated during the purchase, and I could not reach a real person to speak to. After this, I called the hotel directly and the hotel informed me that my reservation had come through ETS. I then contacted ETS call center. ETS told me that they only provide their platform infrastructure to Agoda and that they have no commercial relationship with them, therefore they cannot take any responsibility. I clearly stated to ETS that they also earn money from this structure and that in such a situation they cannot distance themselves from the problem and leave the customer completely unprotected. I, as a customer, see ETS as responsible in this process, because the reservation for Hotel By Karaaslan was ultimately reflected to the hotel through ETS systems, and I experienced victimization due to the refusal of the refund. I request that ETS take responsibility for the commercial relationship created through its own platform, resolve the issue and ensure that my unjustly non-refunded amount is returned to me, and that I am not victimized any further in similar situations.