In January, I booked a vacation at a hotel in Kuşadası through ETS Tur and paid with my credit card. When I requested to postpone the reservation by just one week in March, they informed me that the change would be processed based on the hotel’s current prices, requiring me to pay nearly 20% more. Despite the hotel’s availability, they claimed that my early payment held no value. I find this approach entirely unethical and purely profit-driven. I strongly condemn ETS Tur for this unfair treatment. If my grievance is not resolved, I will never use their services again and will make sure to share my negative experience with others.
We had purchased a holiday package from ETS Tur in December. Just one day before our vacation, they called us to demand an additional payment, which caused us serious problems. They claimed that the price visible at the time would now be charged instead of what we had already paid, and asked us to p...
On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...
I made a reservation on February 14 through Hotels.com for Solis Alaçatı, and the payment was withdrawn directly from my account with no cancellation option. Now, more than a month and a half later, I just received an email from the hotel saying they won’t be opening for the season and that I need t...
I purchased round-trip tickets to Sharm El Sheikh for the period between May 31 and June 7. Based on these tickets, I made hotel reservations, domestic flight bookings, company leave arrangements, and hospital appointments. Today, I received an SMS informing me that my return flight has been cancele...
I made a reservation through ETS Tur and arrived at the hotel, only to find that none of the promised services were actually provided. I contacted ETS immediately, but they stalled me for 1–2 hours. I shared all the issues I experienced along with photos I took directly with the ETS staff at the hot...
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