I made a package reservation with ETS Tur for Zerzevan Hotel in Mardin for January 9–12 (3 nights, 4 days), and I paid for this reservation by credit card.
Unfortunately, I became ill shortly before the check-in date and was unable to travel. On January 8, I informed ETS Tur about my illness and emailed them my hospital report. I shared my medical documentation more than once to ensure there was no doubt about my condition.
After reviewing my case, they initially told me they would assist me by changing the dates of my reservation to a later time. However, despite this assurance, they neither postponed my reservation nor issued a refund, and the reservation went unused because of my illness.
Since I was completely unable to benefit from the package due to a documented medical condition—and since I acted in good faith by notifying them in advance and providing my hospital report—I find it unacceptable that no solution was offered.
I am requesting a full refund of the amount I paid for this package reservation, or an immediate and fair alternative solution equivalent to a full refund.
I booked a hotel through ETS Tur for a solo trip. Since only triple rooms were available, I paid extra and reserved one—even though I was traveling alone. On the morning of check-in, I experienced a sudden vertigo attack while alone on the way to the airport and fainted. I was rushed to the hospital...
One day before our trip to the hotel we booked through ETS Tur, my wife suddenly fell ill. When we rushed to the doctor, we were told that my pregnant wife was at risk of miscarriage and absolutely could not travel. The doctor provided a detailed medical report, and we submitted it to ETS Tur on the...
I booked a hotel in Mardin through Hotels.com for an upcoming trip. Due to unforeseen health issues, I had to cancel the reservation two days in advance. Despite the booking policy stating "cancellation without penalty," they refused to refund me. Hotels.com claimed they needed approval from the hot...
In January, I booked a vacation at a hotel in Kuşadası through ETS Tur and paid with my credit card. When I requested to postpone the reservation by just one week in March, they informed me that the change would be processed based on the hotel’s current prices, requiring me to pay nearly 20% more. D...
I made a 3-night reservation through Hotels.com but had to cancel it due to unexpected health issues. It was only after canceling that I realized the reservation was non-refundable. Before canceling, I had informed the hotel about the situation, and they responded with understanding, assuring me tha...
Comments