We had purchased a holiday package from ETS Tur in December. Just one day before our vacation, they called us to demand an additional payment, which caused us serious problems. They claimed that the price visible at the time would now be charged instead of what we had already paid, and asked us to pay extra. On top of that, the transfer service arrived late. After all these issues, they told us we could request a discount for our next vacation. However, now that we are trying to plan a new holiday, they say they can’t help with our discount request. The company is not standing by its promises. If my grievance is not resolved, I will file a complaint with the relevant authorities.
In January, I booked a vacation at a hotel in Kuşadası through ETS Tur and paid with my credit card. When I requested to postpone the reservation by just one week in March, they informed me that the change would be processed based on the hotel’s current prices, requiring me to pay nearly 20% more. D...
My wife booked a vacation package to Cyprus through Etstur just 3–4 days ago, and there’s still nearly a month left before the trip. We paid extra for a money-back guarantee at the time of booking, and the package cost over ₺160,000. However, we found the exact same hotel, dates, and conditions offe...
I made a reservation through ETS Tur and arrived at the hotel, only to find that none of the promised services were actually provided. I contacted ETS immediately, but they stalled me for 1–2 hours. I shared all the issues I experienced along with photos I took directly with the ETS staff at the hot...
One day before our trip to the hotel we booked through ETS Tur, my wife suddenly fell ill. When we rushed to the doctor, we were told that my pregnant wife was at risk of miscarriage and absolutely could not travel. The doctor provided a detailed medical report, and we submitted it to ETS Tur on the...
On August 4, 2025, we booked a stay as two families through ETS Tur at Sahra Su Holiday Village & SPA, reserving two rooms in total—a bungalow standard room and a main building standard room. Our reservation number is 114283369. We made a total payment of ₺71,000 at the beginning of February. Howeve...
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