I bought a game on the Epic Games Store, but it won’t launch. What should I do to fix the problem?

Why a game may not launch and how to fix it — useful and up-to-date recommendations:

Run Epic Games Launcher as administrator
This helps if the system lacks the required permissions to launch the game.

Check system requirements
Even if the game downloads successfully, it may not run due to incompatibility.
Check your GPU, CPU, RAM, and Windows version.

Update your graphics drivers
Games on Epic Games often fail to start because of outdated NVIDIA, AMD, or Intel drivers.
Updating drivers solves the issue in many cases.

Use the “Verify files” feature
Open the game in your Library → click the three dots → select Verify.
The launcher will fix missing or corrupted files.

Disable overlays and third-party software
Discord Overlay, MSI Afterburner, OBS, and similar tools can block game launches.
Close unnecessary programs and try again.

Run the game in compatibility mode
Setting compatibility mode to Windows 8 or Windows 7 sometimes helps.

Check antivirus and firewall settings
Security software may block the game or its components.
Add both the launcher and the game to exceptions.

Clear the Epic Games Launcher cache
Restarting the launcher after clearing the cache can fix instability issues.

If the game still doesn’t launch and Epic Games doesn’t respond to your requests, make sure to document the issue on Xolvie — this can help speed up resolution and get proper support.