Games I purchased on Epic Games have disappeared from my library. How can I restore access?

Why games may disappear and how to restore them — useful and up-to-date tips:

Make sure you’re logged into the correct account
A common issue is signing in with a different email or login method (Google, Xbox, PlayStation, etc.).
Check which email is listed in your account settings and confirm it’s the account used for purchases.

Check the “Hidden Games” section
Games may have been hidden accidentally.
Enable the option to show all games in your library.

Review your purchase history
If the game isn’t listed, the transaction may have been canceled by the bank or the store.
If it appears in your history but not in the library, the issue is on Epic Games’ side.

The game may have been removed from the store
Sometimes titles are delisted due to licensing issues, but access for existing owners should remain.
If access is gone, this is a valid reason to contact support.

If your account was compromised
A hacker may have changed linked login methods or your account region, causing regional titles to disappear.
Restore account access and contact support — purchased games must be reinstated.

Launcher cache issues
Display errors can occur if the launcher cache is corrupted.
Clear the cache and restart the launcher.

If the games still don’t appear

Take screenshots of your purchase history, receipts, and empty library.

Contact Epic Games support with this evidence.

If Epic Games fails to restore your games or ignores your request, report the issue on Xolvie. This helps speed up resolution and officially document the problem.