Games I purchased on Epic Games have disappeared from my library. How can I restore access?

On December 11, 2025, at 9:47 PM, I made a payment via Google Pay to purchase FC 26 on Epic Games. The Google Pay transaction ID is 1864403569. Even though the charge was successfully taken from my card, two days have passed and the game has not been added to my Epic Games library. I contacted both...

On December 1, 2025, I made a payment of $7 for the game Dead Space using my VakıfBank debit card through the Epic Games Store mobile website. Even though the amount was successfully charged to my account, the game was not added to my Epic Games account and does not appear in my library. The referen...

I previously added the game Bendy to my library through Epic Games during a free promotional period. It was not a limited-time trial—the game was being given away for free, and I claimed it on my account that way. About a month later, when I tried to log into my Epic Games account, I started gettin...

In 2023, I purchased Football Manager 2024 through Epic Games, and I had been playing it regularly on my PC. However, for the past two months, the game has disappeared from my library, and instead of showing as “Owned,” it now displays a purchase button again. Despite this, I still have several piec...

I purchased GTA V from Epic Games, but it has been over 10 hours, and the game still hasn’t been added to my account. I’ve contacted the support team repeatedly every hour, yet I’ve received no resolution or even a response. The game I paid for is missing, and neither a refund nor proper assistance ...

I’ve been locked out of my Epic Games account, registered with the email [email protected]** and username c. When I tried logging in after a few days, it acted as if no account existed under that email and prompted me to create a new one. This is unacceptable, as I’ve spent 3.5 years building my library of ...

In April, I purchased the game Blazing Sails on Epic Games for around ₺42. I played the game for a while but later uninstalled it to free up space on my computer. However, when I went to reinstall it, I noticed the game had completely disappeared from my library. This is highly frustrating, as I pa...

I recently purchased games through Epic Games, but none of them are appearing in my library. The payment has been deducted from my bank account, yet the games still show in my cart and are not visible under completed transactions on Epic Games. This issue has occurred twice now, leaving me both frus...

On 18.11.2024 at 02:30:38, I bought a game and two additional games from Epic Games with a 100% discount, but sadly, I can't access any of them. I hoped that the issue would fix itself if I checked the purchases section once more, but there was no change. I've been struggling for nearly a week to ac...

On November 18, 2024, at 02:30:38, I purchased a game on Epic Games and later claimed two more games through a 100% discount offer. Unfortunately, I cannot view any of these games in my account. Despite multiple attempts to revisit the purchase section and hoping the issue would resolve itself, noth...

I purchased Farming Simulator 25 through the Epic Games app on October 23 at 10:50 PM. The game was released today, but it still hasn’t appeared in my library. I have the receipt as proof of purchase and was expecting to play the game on launch day. Why is the game not accessible in my account? This...

I purchased the "Interstellar Starhorse Bundle" and the "Season Pass 2022" for Paladins through the Epic Games store on my PC. While the payment was successfully deducted from my account, the packages were not delivered to my game account. Despite contacting Epic Games customer support, the steps th...

Unfortunately, my Epic Games account has been deactivated and I received a message stating that it is inactive and inaccessible. I would appreciate it if you could help me with this issue as I am currently unable to access the games that I have purchased. Could you kindly address this matter, Epic G...

All of my purchased games were inexplicably wiped out.  reached out to their support on numerous occasions, and despite their assurances, my games have yet to be restored. I went so far as to file a complaint with CIMER because the situation is absolutely absurd. Adding to the frustration, I am now ...

I purchased FIFA 24 from Epic Games about 2-3 weeks ago. Epic Games directed us to the EA Games application to download the game. However, after linking my EA Games and Epic Games accounts, I cannot find the game in the "Library" section of my EA Games account, even though it should be there. There'...

I'm having trouble with my library not showing any of the games I bought from Epic Games. The only games that do are the ones I have downloaded. No matter how hard I've tried, I haven't been able to figure this problem out. While I have sent Epic Games an email with my question, it is still unclear ...