Epic Games Login Connection Error Has Lasted for a Month

For approximately a month, I have been constantly receiving a connection error when trying to log in to my Epic Games account, even though I am entering the correct login information. My internet connection is working without any problems, and I have tried many different troubleshooting methods, but the issue has not been resolved.

I managed to log into my account once and launched Fall Guys to play. After the game found a match, I received a “disconnected” error. It found another match, but I encountered the same error again. I then closed the game and updated Epic Games. After the update was completed, I tried logging into my account again, but this time I started receiving the connection error again.

I have repeatedly tried to submit a support request, but the system never allows me to create a support ticket. I explain the issue to the support bot and follow all of the solutions it recommends, but nothing resolves the problem. It keeps suggesting the same solutions over and over without actually allowing me to create a support ticket or speak with a support representative.

For approximately a month, I have been unable to properly access my Epic Games account or play my games. I request that this issue be resolved, that my account access problem be permanently fixed, and that Epic Games establish a support process that genuinely takes the technical problems experienced by players seriously. I am extremely disappointed by this approach, which makes me feel that customers are not being valued.