I Faced Unauthorized Charges on My Enpara Credit Card After Amazon.co.uk Transactions

I am experiencing a significant grievance due to unauthorized use of my Enpara credit card (card ending in 3623). On July 21, 2025, during the early morning hours, I received two separate transaction notifications from the bank on my phone. Two transactions were made through Amazon.co.uk—one for ₺9,042.24 at 03:10 and another for ₺4,294.20 at 02:42—totaling approximately ₺13,336, all without my knowledge or consent.

I immediately contacted Enpara customer service to report the situation. However, I was told that my card information may have been compromised, potentially due to use on platforms like Yemeksepeti or Trendyol. Since the transactions were still in the authorization (pending) stage, I was told that no cancellation or stop could be initiated at that point and was instead advised to contact the merchant (Amazon) directly.

Attempts to reach Amazon through Amazon.com.tr were unsuccessful. Amazon.co.uk said they would respond within 24–36 hours, but no solution has been offered yet. Enpara informed me that I must wait until the transactions are finalized to file a dispute, and that the investigation could take up to 45 days.

Enpara has not provided any written or verbal updates during this time, which has only added to my financial and psychological stress. It is unacceptable that I, the customer, was not proactively informed about the possible compromise of my card data, nor supported adequately during a clear case of fraud.

I demand that all unauthorized transactions be fully refunded immediately and that an effective and transparent resolution process be put in place to address this serious breach.