I Faced Unauthorized Charges on My Enpara Credit Card After Amazon.co.uk Transactions
I am experiencing a significant grievance due to unauthorized use of my Enpara credit card (card ending in 3623). On July 21, 2025, during the early morning hours, I received two separate transaction notifications from the bank on my phone. Two transactions were made through Amazon.co.uk—one for ₺9,042.24 at 03:10 and another for ₺4,294.20 at 02:42—totaling approximately ₺13,336, all without my knowledge or consent.
I immediately contacted Enpara customer service to report the situation. However, I was told that my card information may have been compromised, potentially due to use on platforms like Yemeksepeti or Trendyol. Since the transactions were still in the authorization (pending) stage, I was told that no cancellation or stop could be initiated at that point and was instead advised to contact the merchant (Amazon) directly.
Attempts to reach Amazon through Amazon.com.tr were unsuccessful. Amazon.co.uk said they would respond within 24–36 hours, but no solution has been offered yet. Enpara informed me that I must wait until the transactions are finalized to file a dispute, and that the investigation could take up to 45 days.
Enpara has not provided any written or verbal updates during this time, which has only added to my financial and psychological stress. It is unacceptable that I, the customer, was not proactively informed about the possible compromise of my card data, nor supported adequately during a clear case of fraud.
I demand that all unauthorized transactions be fully refunded immediately and that an effective and transparent resolution process be put in place to address this serious breach.
Hello, We reviewed our customer's request and provided written information to the email address registered with Enpara.com on 25/07/2025. If you wish, you can always share your feedback with us through the Solution Center step located at the bottom of the opening screen of our mobile branch.
In the response from the bank, it was stated that after an investigation lasting between 45-200 days, a positive or negative reply would be given. I was already able to get one of the transactions canceled by the company through my own efforts. I hope you will cancel the other one as well. I was unnecessarily victimized in a situation I was not involved in. And as can be seen from the existing entries on the complaint platform, you have many customers like me who have been victimized. I hope you take these into account and strengthen your cybersecurity infrastructure so that more people do not become victims in this way.
