My Frustration Over Unauthorized Purchase on Amazon Mounts with Delayed Resolution

On the date of 31.10.2023, an unauthorized transaction of 15,500 TL occurred in my Enpara.com account, where a purchase was made on Amazon.com.tr using my Enpara.com card. Despite filing complaints with both Enpara.com and individually with Amazon, the refund for the payment has not been processed yet. I have also engaged in discussions with Amazon's intermediary payment company, Iyzico, regarding the issue, but as of now, a resolution remains elusive. Despite efforts to address this unauthorized transaction, the delay in refund processing and the lack of a concrete solution are causing considerable frustration and inconvenience.
Q&A: Explore Popular Queries
Similar Complaints
Amazon Approved Refund Was Supposed to Arrive Weeks Ago!!
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
Unauthorized Amazon Charge on My Card

An unauthorized transaction of 19518.90 TL was made on my VakfBank credit card through Amazon at 4:30 AM on 10/23/2023. I immediately reported this suspicious activity to Amazon and contacted VakifBank within 12 hours to cancel the transaction and get my money back, but they were unable to stop the ...
Amazon Withdraw Money Without Permission

On July 26, 2023, I was surprised to find an unaccounted-for 39 TL deduction from my credit card statement, attributed to Iyzico/AmznPrimeTR/Istanbul. This charge appeared completely unexpectedly, despite the fact that I had never authorized or enrolled in any membership with them. I'm frustrated an...
Amazon Made an Unauthorized Charge to My Credit Card
On December 25, 2023, an unauthorized transaction of ₺2,748.00 was debited from my Is Bank credit card without my knowledge, consent, and without the confirmation of an SMS code. The transaction was made in the name of Amazon Turkey, under the reference "Istanbul TR." It's important to note that I d...

Comments