Iyzico's Unauthorized Credit Card Transactions
On October 9, 2025, a total of four unauthorized transactions amounting to ₺80,000 were made from my credit card linked to my Enpara account under the name Iyzico without my permission or knowledge. The transactions occurred between 16:00 and 16:30, and I received SMS notifications with the reference and password details. During this time, I had clicked on a suspicious link, and I believe my card information was compromised by third parties. As soon as I noticed the issue, I contacted my bank, Enpara, to close my accounts and filed a criminal complaint with the police. So far, I have not been able to reach Iyzico customer service, and no solution has been provided. This is the first time I have experienced such a situation, and my card did not have any additional security measures in place. I request that Iyzico cancel these unauthorized transactions, refund the full amount, and strengthen their security measures to prevent similar incidents from happening again.
Hello Mr. Dursun, We have good news for you! We have shared all the procedures regarding your complaint with you and have resolved your request. We would also like to thank you for patiently staying in contact with us throughout this process. If you have any questions or need support on another matter, please do not hesitate to contact us. Your satisfaction is always our top priority. We have also sent you our evaluation survey regarding your process. You can evaluate your experience from the notifications section and support us in improving our processes. We look forward to your feedback. Thank you again for your interest. Best regards, Oktay Y. Solution Center Specialist
Hello Mr. Dursun, We are looking forward to evaluating your experience regarding your complaint! Your feedback is very valuable to us. In this way, we can improve our service quality and provide you with a better experience. You can access the survey from the notifications section of your membership. We have also sent our survey to your email address, and we thank you in advance for your participation. We would like to remind you once again that your feedback is very important for our processes. Thank you for your attention, and we wish you healthy days. Best regards, Oktay Y. Solution Center Specialist
Hello Mr. Dursun, We look forward to evaluating your experience regarding your complaint! Your feedback is very valuable to us. In this way, we can improve our service quality and offer you a better experience. You can access the survey from the notifications section of your membership. We have also sent our survey to your email address, and we thank you in advance for your participation. We would like to remind you once again that your feedback is very valuable for our processes. Thank you for your attention, and we wish you healthy days. Best regards, Oktay Y. Solution Center Specialist
Hello Mr. Dursun, We are looking forward to evaluating your experience regarding your complaint! Your feedback is very valuable to us. In this way, we can improve our service quality and provide you with a better experience. You can access the survey from the notifications section of your membership. We have also sent our survey to your email address, and we thank you in advance for your participation. We would like to remind you once again that your feedback is very valuable for our processes. Thank you for your attention, and we wish you healthy days. Best regards, Oktay Y. Resolution Center Specialist
My issue still hasn’t been resolved. I spoke with the bank and they said they forwarded the objection request to you. I am waiting to hear from you.
Hello, We have taken your request under review. We will examine the issue in detail and inform you as soon as possible. If you wish, you can always share your feedback with us through the Solution Center step located at the bottom of the opening screen of our mobile branch. Best regards, Enpara.com
Hello, We reviewed our customer's request and provided written information to the email address registered with Enpara.com on 30/10/2025. If you wish, you can always share your feedback with us via the Solution Center option located at the bottom of the opening screen of our mobile branch.
