We’ve been dealing with an ongoing issue with the Dyson Cinetic Big Ball Absolute 2 vacuum head. Over a month ago, we had a video call with a Dyson representative, who confirmed the head was faulty and promised a free replacement since the unit is still under warranty.
After two weeks of silence, we followed up. This time, we were told the part wasn’t in stock and that we needed to send the damaged head to the service center. We did. The service receipt said a "9003 turbine head" was sent—but when it was returned, it hadn’t been repaired and the turbine locking cap was missing. Previously, we could at least use the head despite the spinning issue. Now, due to the missing part, it's completely unusable.
When we contacted Dyson again via WhatsApp, we were told not to worry and that the replacement was in stock. Oddly, a few days later we got another call saying the part number had changed and was out of stock. Then today, another rep told us it's actually back in stock and being prepared for shipping.
It's been over six weeks, and not only have we not received the new head, but the one we sent in for repair was returned incomplete. Every customer service representative gives a different answer, and we’re constantly being postponed with vague promises.
We’ve called, texted, video chatted, and even shipped the faulty part—yet Dyson’s after-sales service is a complete letdown. We expected better from a premium brand. Dyson, we need clear communication and the immediate delivery of the correct, fully functional replacement head.
I bought the Dyson Cinetic Big Ball Absolute 2 vacuum less than 8 months ago, and I’m already dealing with what appears to be a chronic defect. The vacuum broke far too quickly for a product in this price range, and I’ve since learned that this issue is not unique to me—many users have reported simi...
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