I experienced a problem with the cleaning head of my Dyson V15 Detect™ Absolute vacuum and contacted Dyson customer service on July 18. During a video call, the device was checked, and I was told that the cleaning head would be replaced free of charge under warranty. However, for about a month and a half, I have been told that the part is out of stock and no replacement has been sent. The cleaning head has also been listed as out of stock for a long time on Dyson’s official website. I have contacted them multiple times and requested the replacement, but the product exchange was also refused. My vacuum is still under warranty until September 2025, and I have not had any issues with other parts or been asked to pay any fees. However, the delay in supplying the part has caused significant inconvenience. Because of this experience, I no longer recommend the Dyson brand to anyone. To prevent further delay and resolve my grievance, I request that my vacuum be replaced with a new one.
I purchased the Dyson V15 Detect Absolute cordless vacuum two years ago, and since November 2024, I haven’t been able to use it because the “Digital M...
My Dyson V15 vacuum head stopped working and was making a loud noise. I contacted customer service, and after a video call, they confirmed that the motor was faulty and promised to send a replacement motor part. However, after installing the new motor, the problem persisted. When I called again, th...
I purchased a Dyson Gen5Detect Absolute (Prussian Blue/Copper) vacuum, and the carpet head attachment broke. I contacted Dyson support and filed a service request, and they assured me that they would send a new carpet head. However, they mentioned that the part was out of stock, so I needed to wait....
On July 5, I submitted a warranty request to have the lower part of my Dyson V15 vacuum replaced. My reference number is 38383407. Throughout the process, I have been in regular contact with Dyson customer service, but I was repeatedly told that the part was out of stock and could not be supplied. I...
The body of my Dyson V15 vacuum cleaner broke, and I've been waiting for a replacement part for six months. My customer support request was submitted on March 29, 2024, and I was informed that the part would be shipped as soon as it was back in stock. However, six months later, there is still no evi...
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