I purchased a low furniture adapter for my Dyson V12 vacuum from the Dyson store in İstinyePark. About one month after purchase, the adapter broke during normal use. When I contacted Dyson customer service, I was told that the part could not be replaced under warranty and that I would need to buy a new one. I purchased another adapter, but a few months later it broke in exactly the same way — even though I only attached it when necessary and did not keep it on the vacuum at all times.
After researching online, I discovered that many other customers have experienced the same issue with this accessory. In both cases, Dyson customer service insisted that the low furniture adapter is not covered by warranty, regardless of proper usage.
The fact that the same fault occurred twice under normal, recommended use raises serious concerns about the product’s quality and durability. I request that Dyson replace my broken low furniture adapter free of charge and address the recurring defect so other customers do not face the same inconvenience.
I purchased a furniture adapter for my Dyson V12 Detect Slim vacuum from the Dyson store at Mall of Antalya. Despite using it under normal conditions and without applying excessive force, the adapter broke at the folding joint, making it unusable. The first time this happened, Dyson replaced it unde...
Less than a year ago, I bought a Dyson V12 cordless vacuum, expecting durability and quality. However, yesterday the under-furniture adapter suddenly jammed and broke, becoming completely unusable (see attached photo). Shockingly, Dyson’s customer support informed me that this adapter isn't covered ...
I purchased a Dyson V12 vacuum cleaner about two weeks ago from the Media Markt store in Balçova, Izmir, and it is still under warranty. While using the device, one of the attachments broke. I immediately contacted Dyson customer service via video call to report the issue. The representative could ...
I recently purchased the Dyson V12 cordless vacuum after it gained popularity through PR campaigns. Today, while vacuuming under furniture, the under-furniture adapter attachment got stuck. After searching online, I found many others facing the same issue and receiving inadequate responses from Dyso...
I’ve been using the Dyson V12 cordless vacuum, and while the product worked fine at first, the low-reach furniture tool broke during regular use. I contacted Dyson on June 1st to report the issue. They took my address and assured me that a replacement would be sent under warranty. I waited patientl...
Comments