I purchased a furniture adapter for my Dyson V12 Detect Slim vacuum from the Dyson store at Mall of Antalya. Despite using it under normal conditions and without applying excessive force, the adapter broke at the folding joint, making it unusable. The first time this happened, Dyson replaced it under warranty. However, within just a few months, the replacement adapter broke in exactly the same spot.
When I contacted Dyson again, I was told that this part can only be replaced once under warranty. My vacuum’s warranty is still valid, and both adapters broke in the same way during standard use, which strongly suggests a product quality issue rather than misuse.
My serial number is 8CX-EU-TDJ6477A. Since my warranty is still active, I request a free replacement adapter and a permanent resolution to this recurring problem. Dyson should address the durability flaw in this part so customers are not repeatedly faced with the same failure.
I purchased a low furniture adapter for my Dyson V12 vacuum from the Dyson store in İstinyePark. About one month after purchase, the adapter broke during normal use. When I contacted Dyson customer service, I was told that the part could not be replaced under warranty and that I would need to buy a ...
Less than a year ago, I bought a Dyson V12 cordless vacuum, expecting durability and quality. However, yesterday the under-furniture adapter suddenly jammed and broke, becoming completely unusable (see attached photo). Shockingly, Dyson’s customer support informed me that this adapter isn't covered ...
I purchased a Dyson V12 vacuum cleaner about two weeks ago from the Media Markt store in Balçova, Izmir, and it is still under warranty. While using the device, one of the attachments broke. I immediately contacted Dyson customer service via video call to report the issue. The representative could ...
I purchased the Dyson V15 model from Dyson Turkey a year ago for ₺14,000, and it came with an under-furniture adapter. However, after only 3-4 uses, the adapter fails to remain stable. Upon reaching out to Dyson, their solution is surprising – buy a new one without bothering to examine the issue. W...
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