Less than a year ago, I bought a Dyson V12 cordless vacuum, expecting durability and quality. However, yesterday the under-furniture adapter suddenly jammed and broke, becoming completely unusable (see attached photo). Shockingly, Dyson’s customer support informed me that this adapter isn't covered by warranty since they consider it an "accessory," even though it came with the vacuum! They sent me a link to purchase a replacement for ₺1,599—outrageously expensive for something that broke through no fault or misuse of my own.
I am stunned and deeply disappointed that Dyson, a global brand known for premium products, doesn't include parts provided in the original package under warranty. I handled this vacuum carefully precisely because of its high price.
I recently purchased the Dyson V12 cordless vacuum after it gained popularity through PR campaigns. Today, while vacuuming under furniture, the under-furniture adapter attachment got stuck. After searching online, I found many others facing the same issue and receiving inadequate responses from Dyso...
I purchased a low furniture adapter for my Dyson V12 vacuum from the Dyson store in İstinyePark. About one month after purchase, the adapter broke during normal use. When I contacted Dyson customer service, I was told that the part could not be replaced under warranty and that I would need to buy a ...
My Dyson Multi Floor vacuum's head attachment broke twice, and the handle broke once over the years. The first break was covered under warranty, but the second occurred about six months after the warranty expired. Due to personal circumstances, I couldn't address the issue immediately. When I contac...
The under-furniture adapter of my Dyson v15 cordless vacuum cleaner broke during use in November. When I called Dyson customer services, they informed me that they could not deliver the part because it was not currently in stock, but that it would be supplied as soon as possible. Thereupon, there wa...
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