I recently purchased the Dyson V12 cordless vacuum after it gained popularity through PR campaigns. Today, while vacuuming under furniture, the under-furniture adapter attachment got stuck. After searching online, I found many others facing the same issue and receiving inadequate responses from Dyson.
When I contacted customer service, they surprisingly informed me that this specific attachment isn't covered by the warranty and directed me to purchase a new one for ₺1,600. When I asked why, they said, "The machine works without it." I retorted, "Then come vacuum under my furniture," to which they had no response.
I filed a warranty claim, but when they called back, they insisted this part isn't essential for the machine's operation, hence not covered by warranty, and can't be repaired. It seems they don't care that I can't use a feature they emphasized during sales.
After this absurd conversation, I've lost all respect for the brand. I recently bought their Airwrap too and was considering their air purifier next. Now I regret buying both the vacuum and Airwrap. I won't spend ₺1,600 on that part to give Dyson more profit.
Less than a year ago, I bought a Dyson V12 cordless vacuum, expecting durability and quality. However, yesterday the under-furniture adapter suddenly jammed and broke, becoming completely unusable (see attached photo). Shockingly, Dyson’s customer support informed me that this adapter isn't covered ...
I’ve been using the Dyson V12 cordless vacuum, and while the product worked fine at first, the low-reach furniture tool broke during regular use. I contacted Dyson on June 1st to report the issue. They took my address and assured me that a replacement would be sent under warranty. I waited patientl...
I recently purchased a Dyson vacuum cleaner, excited about its reputation for quality and durability. However, my enthusiasm quickly turned to frustration when I encountered a warranty issue with one of the attachments. The under-furniture attachment, an optional accessory purchased separately, deve...
I purchased my Dyson Gen 5 vacuum only four months ago, and now the furniture tool, which is crucial for cleaning under sofas, won't lock into place when I attempt to use it. It's always bending at the elbow and becoming unusable. When I reached out to Dyson, they stated that it is considered an acc...
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