I purchased the Dyson V15 model from Dyson Turkey a year ago for ₺14,000, and it came with an under-furniture adapter. However, after only 3-4 uses, the adapter fails to remain stable. Upon reaching out to Dyson, their solution is surprising – buy a new one without bothering to examine the issue.
What's more, my sister faced the same problem with her Dyson product, and they promised a warranty replacement. However, the catch is that the replacement is pending due to stock issues. It raises concerns about the reliability and durability of Dyson's products.
The under-furniture adapter, a seemingly essential part, exhibits a chronic problem. There's no visible break or damage; it simply fails to perform its function. Interestingly, Dyson seems to be aware of this, as they've removed this part from the V15 model.
My complaint against Dyson goes beyond a faulty part. It's about a company that not only fails to stand behind its products but also suggests a ₺1,500 out-of-warranty purchase without bothering to examine the problem. Is it a flaw in design, or a strategy to sell unnecessary replacements? Dyson users deserve answers.
Dear Dyson Türkiye Customer Service: I've been using my Dyson V15 model device with great success for a long time. However, my device's under-furniture adapter recently broke, limiting its use significantly. I was informed that it is no longer covered by warranty, which was quite disappointing. Beca...
Less than a year ago, I bought a Dyson V12 cordless vacuum, expecting durability and quality. However, yesterday the under-furniture adapter suddenly jammed and broke, becoming completely unusable (see attached photo). Shockingly, Dyson’s customer support informed me that this adapter isn't covered ...
The under-furniture adapter of my Dyson v15 cordless vacuum cleaner broke during use in November. When I called Dyson customer services, they informed me that they could not deliver the part because it was not currently in stock, but that it would be supplied as soon as possible. Thereupon, there wa...
I recently purchased the Dyson V12 cordless vacuum after it gained popularity through PR campaigns. Today, while vacuuming under furniture, the under-furniture adapter attachment got stuck. After searching online, I found many others facing the same issue and receiving inadequate responses from Dyso...
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