Dyson Purifier Failed After Minimal Use and They Want ₺5000 for Repairs

On 29.11.2021, I purchased the Dyson Purifier Humidify+Cool Air Purifier. For the first year, it worked without any issues. We used it occasionally, not excessively. However, in the second year, the yellow light on the top started blinking. I followed the detailed cleaning instructions from the Dyson website and cleaned it thoroughly, which resolved the issue for only 24 hours. I then contacted customer service. They mentioned that the cleaning process took too long but didn’t file any fault report; instead, they suggested resetting the machine by holding the remote and power button for 10 seconds. This temporarily fixed the issue, but two weeks later, the deep clean indicator came on again. I stopped using the device because the cleaning process was time-consuming.

At the beginning, we also bought 3 spare filters from Dyson’s online store. Recently, when my wife’s asthma worsened, we tried to use it again, but this time, it didn’t work at all, not even agreeing to clean itself. I replaced the filter, even though the old one was barely used, but the machine still wouldn’t function. When I called customer service, they informed me that the repair would cost at least ₺5,000 (around £112), with the potential for higher costs if the malfunction was severe. Despite only using it for about 6 months, 4 hours a day, within 3 years, it required such an expensive repair. 

I feel like the machine failed as soon as the warranty expired. I shared this issue on “sikayetvar.com,” a popular Turkish consumer complaint platform. Despite living in a clean environment on the 5th floor of an apartment building, the machine broke down quickly. Given the significant amount of money I spent on it, it’s unfair to face such an expense so soon. I believe Dyson should stand behind its product and repair it free of charge, considering it was lightly used and broke down far too early. Best regards.