I purchased my Dyson V12 cordless vacuum directly from their official store, but shortly after, the vacuum tube developed an issue despite careful use. I contacted Dyson's support, and they confirmed the problem via a video call. From there, the waiting game began. Dyson created two orders for the replacement part, but every time I followed up, I was told that the part was out of stock and awaited from overseas, with no clear timeline on when it would arrive. On around 08/30/2024, they assured me that the part was now in stock and would be shipped within 3 business days. However, the delivery never happened, and I was told once again that the part was not in stock. It’s been 3 months, and my problem still isn’t resolved. If this doesn’t get sorted out soon, I will be taking my case to Consumer Court. Dyson has been a source of disappointment for me.
I purchased my Dyson V12 cordless vacuum cleaner from their official store. Shortly after purchasing it, despite using it with care, an issue occurred with the vacuum tube. I called Dyson’s representative by phone, and during a video call, they examined and confirmed the issue. After that, I began w...
In 2023, I bought a Dyson V12 vacuum cleaner. A screw came loose from the carpet head, resulting in a loud and bothersome noise. I reached out to the company and they assured me that they would replace it as part of the warranty. However, it has been three months and they still haven't provided a re...
Because the tube of my Dyson V12 Detect Slim vacuum cleaner broke, I submitted a part replacement request through Dyson customer service on August 18, 2025. The part is still under warranty, and the issue was due to a manufacturing defect — the internal cable of the tube had become exposed. Although...
On May 3, 2024, we contacted Dyson customer service to report an issue with our V12 vacuum's wand, which was covered under warranty. The representative assured us that a new wand would be shipped soon, mentioning it was currently out of stock but would arrive shortly. It's been a staggering 2.5 mont...
Comments