On October 30, 2025, starting at 7:11 p.m., I called Dyson customer service regarding an issue with my Dyson V12 vacuum. I was kept on hold for about an hour and still haven’t received any response. The phone line only repeats, “You’re on hold, please wait,” but I haven’t been able to reach a representative.
The tube of my device broke while still under warranty, and I submitted a replacement request on September 4, 2025. Since then, the only response I’ve received is “out of stock, please wait.” I’ve been dealing with this issue for two months, and I find it unacceptable that such a large company takes this long to send a simple replacement part. I also tried reaching out via email but received no reply.
I expect both a prompt resolution to this long-standing issue and a formal apology from Dyson’s customer service. I request that the warranty-covered part be supplied and shipped to me as soon as possible.
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