Dyson Parts Shortage Impacts V12 Vacuum Warranty Service
In 2023, I bought a Dyson V12 vacuum cleaner. A screw came loose from the carpet head, resulting in a loud and bothersome noise. I reached out to the company and they assured me that they would replace it as part of the warranty. However, it has been three months and they still haven't provided a replacement, claiming that there is a shortage of stock. The customer service representatives are not very helpful or knowledgeable. They are unable to provide any information regarding when the parts will be available. I am quite disappointed with the lack of support provided after the sale. I'm still frustrated, and I plan on taking this matter to Consumer Rights. This kind of behavior is not suitable for a reputable company like Dyson.
Dear Valued Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
Your representative responded saying that they don't know when the stock will arrive. So, your fault is even worse than your feedback.
