Dyson V12 Detect Slim Replacement Delay – Out of Stock for 2 Months, No Updates

Because the tube of my Dyson V12 Detect Slim vacuum cleaner broke, I submitted a part replacement request through Dyson customer service on August 18, 2025. The part is still under warranty, and the issue was due to a manufacturing defect — the internal cable of the tube had become exposed. Although I was told that a new replacement tube would be sent to me, it has now been almost two months, and I keep being told that the part is “out of stock.”

At the beginning of October, I was informed that it would be shipped soon, but later I was told again that it was out of stock and that there was no estimated delivery date. Despite contacting customer service multiple times, I was only told that I would receive updates via email — but no concrete solution or timeframe has ever been provided.

Because the vacuum tube is missing, I can’t use my vacuum at all and have been forced to clean the floor by crouching down, which is both physically difficult and risks damaging other parts of the device. According to consumer protection laws, the spare part must be provided within a reasonable period, and this delay constitutes defective service. I have already submitted an official consumer complaint regarding this issue.

I request that the replacement part be sent to me immediately. If the part cannot be supplied, I request that a new vacuum cleaner be provided instead.